TXswitch order not received

Snewman

Member
OP
Newcomer
Joined
May 31, 2020
Messages
7
Trophies
0
Age
50
XP
70
Country
United States
I placed an order from TXSwitch on 5/31/2020 and I have not received it yet. Given that the order was placed a while ago, I am very concerned that it has not been received.

The tracking (via a service called 17TRACk) shows the shipment was picked upon by the shipping partner on June 24th but also states that it does not indicated receipt by USPS. Here is a snippet of that tracking:

“JAMAICA, NY 11434, Picked Up by Shipping Partner, USPS Awaiting Item -> Your item was picked up by a shipping partner at 7:07 am on June 24, 2020 in JAMAICA, NY 11434. This does not indicate receipt by the USPS or the actual mailing date.“

Should I be concerned about the order at this point? When I contact TXSwitch they provider with a 800 phone number to reach out to USPS regarding shipping, but not sure if they will able to provide me with anything useful.

Any thoughts on my situation?
 

Tinkerbell

Well-Known Member
Newcomer
Joined
Jun 29, 2020
Messages
48
Trophies
0
Age
31
XP
211
Country
United Kingdom
I placed an order from TXSwitch on 5/31/2020 and I have not received it yet. Given that the order was placed a while ago, I am very concerned that it has not been received.

The tracking (via a service called 17TRACk) shows the shipment was picked upon by the shipping partner on June 24th but also states that it does not indicated receipt by USPS. Here is a snippet of that tracking:

“JAMAICA, NY 11434, Picked Up by Shipping Partner, USPS Awaiting Item -> Your item was picked up by a shipping partner at 7:07 am on June 24, 2020 in JAMAICA, NY 11434. This does not indicate receipt by the USPS or the actual mailing date.“

Should I be concerned about the order at this point? When I contact TXSwitch they provider with a 800 phone number to reach out to USPS regarding shipping, but not sure if they will able to provide me with anything useful.

Any thoughts on my situation?
I have recently bought something with USPS from the US to come to the UK and it has been very very slow. It started in California then two weeks later it was in Atlanta then two weeks later it arrived at Heathrow and I still don't have it. Don't know what the problem is with US post at the moment but I wouldn't give up hope.
 

XD2020

Well-Known Member
Member
Joined
May 21, 2020
Messages
111
Trophies
0
Age
31
XP
278
Country
United States
Yep. Its because pitney bowes sucks and they are the shipping partner who has it. It’ll probably come, just takes an extra 3 or 4 weeks.
 

Alsusee

Well-Known Member
Newcomer
Joined
Jul 12, 2018
Messages
79
Trophies
0
Age
43
XP
478
Country
United Kingdom
Yep. Its because pitney bowes sucks and they are the shipping partner who has it. It’ll probably come, just takes an extra 3 or 4 weeks.

I have heard how badly Pitney Bowes suck when it comes to handling deliveries. I ordered something from the States to the UK and it took a few weeks. I have heard stories that they open up and inspect a lot of packages for customs purposes and can be a bit reckless in doing so
 

airrich

Well-Known Member
Member
Joined
Nov 18, 2006
Messages
115
Trophies
0
XP
378
Country
United States
i'm in the same boat as you. shipped out on 6-17 and it seemed to have arrived at a facility near me on 6-27. ever since then i've just been getting tracking updates with arrived at shipping partner, delivered to fdr, etc. just basically bouncing around my area. latest update was on 7-22, but that tracking info disappeared for some reason and the latest tracking is now from 7-20.
 

Noypi808

New Member
Newbie
Joined
Aug 2, 2020
Messages
4
Trophies
0
Age
46
XP
29
Country
United States
I ordered mine at twswitch and was shipped on the 6/30 but it is stuck at processing 7/5 at Zhengzhou EMS in China. It hasn't updated for a month. Now I am trying to get txswitch to get a refund but they claim I have to wait 45 days from the time they ship. Has anyone got a refund from txswitch and paid via Paypal?
 

chrisrlink

Has a PhD in dueling
Member
Joined
Aug 27, 2009
Messages
4,248
Trophies
1
Location
duel acadamia
XP
3,802
Country
United States
I ordered mine at twswitch and was shipped on the 6/30 but it is stuck at processing 7/5 at Zhengzhou EMS in China. It hasn't updated for a month. Now I am trying to get txswitch to get a refund but they claim I have to wait 45 days from the time they ship. Has anyone got a refund from txswitch and paid via Paypal?
i would be careful charge backing via paypal it doesn't end well because your breaking TOS by using it to pay for a circumvention device it's alyways risky to pay out but more risky to charge back you could have your paypal account terminated the company's that offer items like this go through "burner accounts" I'm supprised they don't blacklist IP addresses/CC #'s to prevent them from opening an account again after they terminate one that broke TOS
 

happy-ending

Member
Newcomer
Joined
May 11, 2020
Messages
10
Trophies
0
Age
23
XP
24
Country
United States
I ordered mine at twswitch and was shipped on the 6/30 but it is stuck at processing 7/5 at Zhengzhou EMS in China. It hasn't updated for a month. Now I am trying to get txswitch to get a refund but they claim I have to wait 45 days from the time they ship. Has anyone got a refund from txswitch and paid via Paypal?
I get a refund, but I need to contact the txswitch online customer staff frequently, and they also need to confirm the package status with the shipping company and emailed you.
 
General chit-chat
Help Users
  • No one is chatting at the moment.
    N @ natedogwoof: i have twilight menu