Hardware Top Screen scratches from bottom screen?

[Langin]

I see prints of the bottom screen and the analog nub... nothing more no scratches.

 

[aiden.22]

Whatever man if laptops do the same thing and this is the best design they could have come up with at
the time then fine.

I'll just protected with stuff like a plan to do anyway.

Not going to let this design flaw stop my enjoyment.

I just use my warranty near the end of it year.

That's the nice thing about this design flaw, it gives you an excuse to get a replacement whenever you need it.

(when it's under warranty, that is)

i hope nintendo will cover this since its an obvious design flaw. going to call after work here

 

[Snailface]

-snip
i hope nintendo will cover this since its an obvious design flaw. going to call after work here

I don't know if they even have a corrected version of the hardware yet? Good idea to call them and ask though. Let us know what they say!

 

[dsfanatic5]

I experience this as well, but the vertical lines always wipe away from my screen protector. I find that if you use a case/carry pouch that is tight-fitting, it squeezes the top screen down onto the raised border surrounding the bottom screen, leaving the lines/scratches. I was pissed the first time I noticed them, but then they wiped away.

 

[Dylan]

Mine does it, nothing permanent so far. It is really bugging me though.

 

[anime999]

Does this start happening after a while? I have had my 3DS for a few days and no scratches :/ (or even smudges, I've been carrying it around without a screen protector or anything as well)

 

[klim28]

So thats it. I keep noticing lines of dust on the top screen. Maybe its time to use screen protector on the top screen. I'm only using screen protector on the touch screen XD

Or maybe using the styro film foam that came with the box between the 3DS screens. Good thing I didn't threw that away

 

[dgwillia]

Ugh, didnt realize the bottom screen was doing that to the top screen. Cleaned it off with a Microfiber cloth and noticed a tiny scratch -_-. (Not a huge one, but i keep noticing it

 

[Mesiskope]

Im using a thin cloth till my screen protector arrives.

 

[Dylan]

Just reluctantly ordered some hori screen protectors cause i'd hate for this to do any permanent damage. I also sent Nintendo a lengthy email about it. Who knows what will come from that.

 

[Fluto]

so thats what was on my 3ds protective screen

 

[leeday100196]

I've only gotten a scratch from pressing too hard on my touch screen, nothing serious, and I take it to school basically every day.

 

[ThriLL]

Read this thread, and immediately bought the Hori screen protectors at Amazon, lol. It should be here before the weekend, I'll have both the screen protectors and the Crystal case ready once I buy a 3DS.

 

[aiden.22]

So I just got off the phone with Nintendo Tech Support. First off, they were great and extremely kind and helpful. Amazing expierience.


Anways, the advisor stated that he haven't heard anything about this issue but did put me on hold for a bit and then offered me a free repair for the 3DS (of course, its still under warranty).


now, since he said he hasn't heard anything, it might still be new to them so i'd advise anyone who is having this issue, to call Nintendo Tech Support so they know about this issue and they can document.


so, definitely call Nintendo Tech Support so you can get a repair and they can get more info about this.


Hope this helps!

 

[lostdwarf]

mines scratched too!
I called nintendo today and apparently I am the first person to have this problem! WTF?
I said they must have known as the console comes with the foam bit in between the screens and my dslite and dsi didnt.
I also have misplaced my reciept so they said it would be £46 to repair!
what can I do? this sucks, I already paid £200.

 

[lostdwarf]

Just called Nintendo AGAIN and spoke to another person, they told me they too have also not heard of this happening and they have had hundreds of units. They told me to send it in (my friend has a reciept i can photocopy) but any screen damage is NOT covered under warrenty and would include up to £50 charge.

What is going on? it is clearly a design flaw. what are my rights?

 

[lostdwarf]

I have called Nintendo Service Centre again in hope of speaking to somebody half decent and I did. The guy was very helpful but said they have to say they dont know about it as its an overlooked Nintendo design fault and its only a small problem! he said he would help me though but the service team would 'look' at my 3DS and they would have to decide what to do when they get it. He said I may just get the whole thing back as I sent it.

Proper annoyed, this was expensive. Im going to get my money back and get me a cheap dsi.

 

[aiden.22]

I have called Nintendo Service Centre again in hope of speaking to somebody half decent and I did. The guy was very helpful but said they have to say they dont know about it as its an overlooked Nintendo design fault and its only a small problem! he said he would help me though but the service team would 'look' at my 3DS and they would have to decide what to do when they get it. He said I may just get the whole thing back as I sent it.

Proper annoyed, this was expensive. Im going to get my money back and get me a cheap dsi.

Sucks you had such a bad experience. I would say ask to speak to a supervisor and see what they say. the person i talked to said he didn't know about it too so i hope i just dont get it sent back.

 

[Arnold Schwarzen]

lol this is gonna be like the hinge thing with the DS Lites, after receiving enough complaints Nintendo will admit this 3DS defect and agree to replace the defective unit under warranty.

 

[lostdwarf]

ok I have done it, I have taken back my 3DS to asda, no problems, got my money back. I am going to wait for a hardware revision, be it silent or major. Sad day for me.

Im not in 3D anymore