My ps4 controller will not sync and charge. System less then a week old. Tried everything from the trouble shooting website. Called sony's support and still couldn't get it to work. Sony told me to return the system to gamestop. But if i do that i will loose my savr file for star ocean n i already have 50 hours i the game. What can i do? Can i at least use my phone to control the system and back up my saves to a usb drive?