Hi all i made a mistake ordering from mrmodchips.co.uk by ordering a ds tft screen when i should have ordered a ds lite tft screen i immediately noticed my mistake when i recieved the screen yesterday and opened a support ticket through their website where they basicaly brand me as dishonest and wont even entertain me returning it to them to inspect and replace it with a ds lite screen the following is my comments to their support ticket system and their replies.
so if like me you do not appreciate being branded as dishonest without reason and dont appreciate unreasonable customer services please avoid mrmodchips at all costs they simply dont care a less once they have got your cash.
QUOTE said:hi im very sorry about this i ordered a nintendo DS TFT screen and i didnt realise it was different to the ds lite screen i still have it all in the packaging i only opened the box then realised i might have the wrong screen then checked the ds section of your site and noticed there was a different screen for the lite.
would it be possible to send this one back and get a replacement lite one please.
again sorry about this..
Sorry all decisions are final and not open for discussion or negotiation.QUOTE said:No sorry due to past customer dishonesty we do not accept any returns for correctly supplied items
Thanks
QUOTE said:well look im not asking you to send one out before i return it you can see for yourself when you recieve it that there is nothing wrong with it.
look its a simple mistake i baught something and i changed my mind when i seen it if i had had it for 30 days and was asking you to send me a new item out before sending it back i could understand your concern but frankly i just recieved it yesterday and i have only opened the box to notice that its not the right item any shop is usualy compelled to exchange the item by law so what makes mrmodchips above this?
like i said it was my mistake and im sorry but your basicaly classifying me as some dishonest person with no real reason for it once again i am not asking you to send anything out to me until you have recieved the item back and inspected it for yourself please reconsider.
QUOTE
Thank You
so if like me you do not appreciate being branded as dishonest without reason and dont appreciate unreasonable customer services please avoid mrmodchips at all costs they simply dont care a less once they have got your cash.