M$ support is kinda bad

Discussion in 'Computer Software and Operating Systems' started by gudenau, Jun 17, 2015.

?

Do you think this is kinda bad?

  1. Yes

    1 vote(s)
    33.3%
  2. No

    0 vote(s)
    0.0%
  3. Rutabaga

    2 vote(s)
    66.7%
  1. gudenau
    OP

    gudenau Largely ignored

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    /dev/random
    I got the Windows 10 upgrade dialog so I wanted to know if I could install it on my SSD from my HDD, my email was ignored and the chat was kinda silly. What do you think about it?

    Code:
    : 
    17:10:42  Thank you for contacting Microsoft Answer Desk. My name is (M$ Support).  What can I help you with today?
    
    You: 
    17:10:49  Hello.
    
    : 
    17:10:50  Hi, gudenau, how are you?
    
    You: 
    17:11:02  I am good, I have two questions.
    
    : 
    17:11:19  Sure, go ahead.
    
    You: 
    17:11:40  Why are you called 'undefined' and could I use the Win10 upgrade to do a fresh install on my SSD?
    
    : 
    17:12:49  Our server is updating that is why.
    
    You: 
    17:12:55  Ah.
    
    : 
    17:12:56  Regarding your question
    Windows 10 is not yet realeased.
    Do you have an existing operating system now?
    
    You: 
    17:13:26  I know, I am asking for when it gets released, I want to get my plan together.
    I am using Win7 HP.
    When Win10 comes out I would like to use my Win7 lenience to install in on my SSD.
    Is that possible?
    license*
    
    : 
    17:15:31  I see, why don't you get Windows 8.1 Pro so that you will be qualified for the Windows 10 Pro version free upgrade for a limitted offer.
    
    You: 
    17:16:02  Because I do not like Windows 8 and I do not need pro.
    But when I get Windows 10 I would like to have a fresh install on my Solid State Drive.
    
    : 
    17:18:01  Yes, you can do that, you can install Windows 7 and upgrade to 10 on the new SSD
    do you have SSD?
    
    You: 
    17:18:12  I do have an SSD.
    
    : 
    17:18:16  Good
    
    You: 
    17:18:25  It is in mt PC that I am using.
    
    : 
    17:18:32  Great.
    I can’t help it but notice that you computer is part of your daily life. Why don't you take advantage of our premium support service so that you will be able to protect and insure your computer to any issues in the future, for less than the price of one candy bar a day, you can have peace of mind for one year to all your computers/devices.
    
    You: 
    17:19:16  My Windows 7 install is on my HDD at the moment, when I upgrade to Windows 10 I would like to put it on my SSD without keeping my Windows 7 install at 
    all.
    
    : 
    17:19:46  One moment please.
    Ye, you can do that
    
    You: 
    17:23:14  How would I do this?
    When the update comes out.
    
    : 
    17:23:39  Yes, when 10 will be released then you can do that.
    Shall I enroll you to our premium support service?
    
    You: 
    17:24:16  No thanks.
    
    : 
    17:24:24  Okay.
    Anything else?
    
    You: 
    17:24:42  No, have a good day.
    
    : 
    17:25:05  Thank you for contacting Microsoft Answer Desk Online. Have a great day!
    
     
  2. migles

    migles Mei the sexiest bae

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    my dad works for nintendo.
    do microsoft has support???
    i am surprised they do... usually its a self-help thing.. like faqs, and pointing to forums....
     
  3. Nathan Drake

    Nathan Drake Obligations fulfilled, now I depart.

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    You realize they are there to answer the most basic troubleshooting questions, right? If your question doesn't match up with their standard help texts, they're going to be useless for you. Any even remotely complex PC support should be run through the internet. Random people online are going to be infinitely more reliable when the answer extends beyond "have you tried turning it off and on again".

    As for your inquiry: the initial Windows 10 release will be an upgrade, not a full install. That means it will upgrade where ever the current full Windows installation is. So either you should migrate your Windows to your SSD, or download a full Windows 10 installation (which will presumably be available on Microsoft's site) after the initial upgrade and install that to your SSD. The activation key will be stored in your BIOS, so as long as you get the same edition ISO, it will automatically activate no matter what drive you install to after the upgrade.
     
  4. RandomUser

    RandomUser What has gotten into you Rosie?

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    May 9, 2010
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    What happens if your BIOS is set to read only (write protect)? I know one of my computer support write protecting the BIOS. Another thing is what if there is no room for the key in the EEPROM? If the OP computer came with Windows 7 pre-installed, then most likely there is no key in the BIOS, due to Windows 7 not reading the BIOS for the said key. I am thinking the activation status will be stored as a token stored somewhere in the Windows directory. So Windows should already be pre-activated by using the same key (although I could be wrong on this) if it sees a valid token without any parameter changes, like major hardware changes. I think flashing a Key especially without the end users knowledge is dangerous. However computers with Windows 10 pre-installed will most likely have the keys in the BIOS or UEFI firmware.
     
  5. gudenau
    OP

    gudenau Largely ignored

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    /dev/random
    The BIOS has nothing to do with the keys, it is stored on the "C" drive.
     
  6. Nathan Drake

    Nathan Drake Obligations fulfilled, now I depart.

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    Starting in Windows 8, Microsoft switched to storing product keys in the BIOS. If you upgrade to 10, that's exactly where the product key will get stashed. Microsoft adopted the system to simplify re-installation (and probably other reasons, but I don't care enough to find out what). I dunno if you've seen any Windows 8 computers, laptops, etc., but they don't have a product key sticker anywhere on them. They just have a little square Windows 8 sticker to indicate that's the on board OS.

    Yes, you can easily Google this to verify the information. Yes, they are keeping the same system of product key storage for Windows 10. Also confirmed and easily googled.
     
  7. gudenau
    OP

    gudenau Largely ignored

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    /dev/random
    Did not know that was a UEFI thing, I have Windows 7 on all but one computer here. Good to know.
     
  8. Deboog

    Deboog GBAtemp Advanced Fan

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    What the hell? I've never seen MS support try to sell people on garbage like that. That's just rude.

    I would try posting in the forums in Windows support forums in the future. I've found a lot of answers browsing there.