Hardware Gamepad battery won't charge

[simonhwsn]

First of all I'm sorry my english is no very good, this is a little too technical for my skills in this language
I bought my wii u last week and the gamepad just didn't work out of the box. Connecting the charger the led turns on in solid orange, but after a few minutes it starts to blink, it does turn on if the charger is connected, but as soon as I disconnect it it turns off, it shows the battery icon as if it was completelly charged though. What do you think, it's the gamepad or the battery faulty?

 

[ut2k4master]

just return it and get a new wiiu

 

[CosmoCortney]

i had this problem once. Try removing the accu and remove the gamepad from the AC/DC adapter. Wait a few minutes and put the accu back into the gamepad and reconnect the gamepad to the AC/DC adapter.

Thats what the help site from Nintendo suggests

 

[The Real Jdbye]

First of all I'm sorry my english is no very good, this is a little too technical for my skills in this language
I bought my wii u last week and the gamepad just didn't work out of the box. Connecting the charger the led turns on in solid orange, but after a few minutes it starts to blink, it does turn on if the charger is connected, but as soon as I disconnect it it turns off, it shows the battery icon as if it was completelly charged though. What do you think, it's the gamepad or the battery faulty?

Probably a faulty battery. These things shouldn't happen out of the box though, but there's always a small chance.
What CosmoCortney suggested may help, it's worth a try. If not you'll have to get a replacement, and depending on how nice Nintendo customer service is where you live, you may have to send in the whole Wii U just to get a replacement battery. (or gamepad if that turns out to be the faulty part)
Try to get a replacement at the store you bought it from, it'll be faster that way.

 

[Selim873]

I had the same issue, I just left the WiiU alone for the rest of the day and let it charge overnight, then it was completely fine. Try doing that. I used the dock it came with, though I got the Mario & Luigi U deluxe edition so I dunno if you got a dock as well.

 

[simonhwsn]

Thank you all for your replies

I live in Mexico and the support for Nintendo products is given by an importing company, it's so awful that i'd rather buy a new battery, that's why I opened this thread. Anyway I called today, they told me "please send an email" then I sent the email "please call, we need some information" then I called "what's your product serial number? when and where you bought it? ok we need this information in an email" WHAT THEEEEE....!!!