Hello gbatemp, I have come here to tell my story about how Hewertt Packard treats its customers. About 16 months ago I bought laptop from them, a tx1000. It worked fine for my needs, but about 2 months ago the wireless went out. This wasn't a problem for me since I only used it for work to type on trips. However, last week the display went out and I am no longer able to access the hard drive, go into safe mode, or flash my BIOS. So I have contacted HP about this problem, and they told me to pay $400 to fix this. I know those laptops life spans aren’t this short, so I did some research on why it could be going to so quick. After looking online I discovered that some other brands of HP, the dv2000 and dv9000 have gotten an extended warranty because of a faulty NVIDIA chip, with symptoms including the wireless going out followed by the whole thing going kaput. Putting the two together, I realized my laptop has the faulty chip, and I found out from some news sources to confirm that it is the same chip. Here is an e-mail I have sent to their CEO on their website. He has put it up for people to tell him about issues or for feedback. Links backing up my claims are in my e-mail below. "Hello, I am **** ***** and I am e-mailing you regarding a problem with my notebook computer and your customer services. My issue is regarding the tx1000 model notebook and a defective NVIDIA chip, along with how HP is regarding my customer About 16 months ago I purchased your computer going into my second year of college. I needed a laptop computer as part of my work, and to write up school assignments. This was a big investment for me at the time, and my brother assured me that HP was a good brand when it came to notebooks. Well about two months ago I started having issues with my laptop. The wireless would randomly work and stop working. This wasn't that big of an issue since I could work on my projects at home and be able to bring the information to work. However, last week the whole thing failed. The screen would no longer turn on, and I could no longer access my hard drive. The LEDs on my laptop would work, but nothing I could did would help this problem. I contacted your customer service, and the reply I got was that it would cost me $400 to fix this problem. This is insane that the thing would break so early! My brother's computer has been working for over three years with very minor problems, and one of your laptops totally shuts down barely after the warranty expires? After looking up some information on the internet, I have seen that there has been an extended warranty on the dv2000, dv6000, and the dv9000 laptops. Other news sources have cited this is because of a faulty NVIDIA chip. TGDaily (http://www.tgdaily.com/content/view/42472/118/) has a quote from NVIDIA that states: "The chip claims arise out of allegedly defectively designed NVIDIA chips G86, G86A2, G84, C51, G72, G72M, G73, G72A3, MCP67 and NV42." After looking in my owner’s manual I have seen that the tx1000 model has the C51 NVIDIA chip. Why hasn't it been recalled, or at least the warranty extended? This is not an isolated problem because on the HP forums I have found two threads with 100+ posts commenting or stating they are having the same issue as me. (http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1246477498308+28353475&threadId=1245319) (http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1216537966704+28353475&threadId=1245147) After some time I managed to talk to a case manager named Milo Billard. Milo has said that he is aware of people saying they are having a problem on the forums, but he would only give me 50% off of the repairs. This is unacceptable for me to have to pay for buying a defective product. I feel that your company should take responsibility for this problem if it is so widespread. Like I stated before, this was a major investment for me. I expected to have purchased a high quality computer that I could use throughout the rest of college, and now it’s worthless. I am deeply hurt by how your company treats its customers. I need a computer for my job, and I would like to reach a fair resolution. I hope that we can reach a conclusion that will restore faith in your company." So basically, HP treats its customers like crap and I am never buying from them again, and unless you have some fetish for owning defective computers I would advise staying away from all HP computers. What really makes me mad is that my case manager admits that HP knows this is a problem, but that they refuse to do something about this! If anyone wants to know more about these issues, or have an HP laptop that is acting up, go to www.hplies.com , or at least support everyone who got screwed over by HP. If you own a laptop made by HP that is a tx series or dv series, it is not a question on whether your computer will act up, it is when it will act up. Every computer in those series has the bad chip and it will always edventually fail, often right after the warrenty expires.