1. mgs2

    mgs2 Newbie
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    I have the same sentiments as well. Ordered on June 11, choosing USPS hoping for a faster delivery, and still no change in my order status of "Payment Accepted". I gave a PM to Allen on Discord for an update on my order, he simply replied to me that "we will send you once the SX Pro arrives in USA."

    This is frankly quite disappointing, I expected much more from them as they replied to e-mails very promptly before the release of the SX Pro. Maybe the volume of orders is just too much for them to handle, and they rely very much on our patience, which is really running a bit thin.
     
  2. Eternal666

    Eternal666 Newbie
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    Hey guys seen your post i orderd from
    3ds-flashcard on june 6th says “prep in progress “ also i emailed pic of my invoice everything, there trying to tell me they cant find my order seriously wtf kind of service is going on there idk if should get my money back or now or wait....
     
  3. Coulsty

    Coulsty Member
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    I bought from the os from these guys. After waiting 2 days I went to their discord and talked to the mod there. He confirmed my order after I sent a screenshot and sent my license code via pm.

    Apparently their email system was down at the time.

    This could be old news now.
     
  4. RederPerson

    RederPerson Newbie
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    Anyone mind tossing me a link to their discord?
     
  5. Davism

    Davism Newbie
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    Ordered SX OS two days ago. Emailed them after placing order and got a prompt reply and then payment through. Now order status on their site says "shipped" but I haven't received any email with the code. They haven't responded to any of my emails since the payment went through. Anyone else have this issue?
     
  6. zenriko

    zenriko Member
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    Just noticed my tracking number was in junk mail.

    Apparently they are sending mine direct from Hong Kong.. so i'll get it maybe in a month.. lul.
     
  7. KamelRed

    KamelRed Member
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    This whole thing has been a shitshow. People who just recently ordered getting their stuff before those who pre-ordered a month ago, people having to go to the product description page (instead of updating their order status) just for a shipping estimated time that's been changed more than once, people having to go to fucking discord just to get their SX OS keys, etc.

    Some seriously inept motherfuckers running 3ds-flashcard. How do you fuck this up that badly?
     
  8. zenriko

    zenriko Member
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    Feel free to list their discord here, anyone who can find it.
     
  9. arunem

    arunem Member
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    Funny I had pasted it on page 2.

    And here is our customer centerdiscord.gg/4hgvJY8 in Discord , if you would like to join in, just copy and paste it to your webrowser, thanks.
     
  10. zenriko

    zenriko Member
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    That's my bad. Thanks
     
  11. joseph0042

    OP joseph0042 GBAtemp Regular
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    Also got mine Friday, even with expedited.
     
  12. simbin

    simbin GBAtemp Fan
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    The shipping terms have been changed yet again.

    Xecurter SX Pro is here to buy, we will ship it out within 15th to 22th of June for the Pre-orders, exclude for USA free shipping order, because we are waiting for a better shipping carrier for you, USPS from America directly, and from 25th, it's available.

    whatever that means!
     
  13. Deleted User

    Deleted User Newbie

    It means their shipment got held up in customs.
     
  14. KamelRed

    KamelRed Member
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    Why wouldn't they just come out and say that? The whole thing doesn't pass the smell test. Either they fucked up somehow or they are trying to bulk ship the entire US free shipping orders in one go to save on shipping fees.
     
  15. Deleted User

    Deleted User Newbie

    Because they don't know how to run an online business.

    Its probably a little of both worlds honestly.

    But it shouldbe clear that they don't know what they are doing as they aren't updating customers via email about the process, and half of us never go tracking info until we emailed them multiple times.
     
  16. simbin

    simbin GBAtemp Fan
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    Asked Allen3ds for my order status - sent him a message on Discord around 9:30 when he showed up, and he never responded.

    Several people in the #support channel were also expressing concern about their orders not shipping. Some of them had pre-ordered over a month ago.
     
    Last edited by simbin, Jun 25, 2018
  17. Rivers112

    Rivers112 Member
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    So I placed my order on the 16th of May but the only option for me was free shipping. I guess at the time it wasn't fully setup. I just got done talking with Allen on the Discord channel and upgraded my shipping.
    [​IMG]
     
  18. mugwump

    mugwump Newbie
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    Hey guys. I ordered before June 14, chose free shipping to Australia. I got an email 10 days ago with a tracking no. for HK Post, to Australia (RTxxxxHK). But, as of today, it still says 'tracking number not found' when I go the the tracking site... Has anyone else had this issue?
    Has me a bit suss. Like they've printed off the tracking info, but have not actually sent the item yet.
     
  19. mugwump

    mugwump Newbie
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    dp
     
    Last edited by mugwump, Jul 4, 2018
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