[Fixed] power surge? lost all my devices

H1B1Esquire

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ahh, and I forgot to tell that my PC and TV and console were all connected to power surge protection, onduleur (I don't remember the english word).
I have APC device

If you bought your surge protector within the past five years, most companies offer reimbursement if their product fails and your devices burn out.
 
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Jack Daniels

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i really doubt the whole system is gone, maybe it's just your graphics card if it's caused by the hdmi i'm almost sure the rest is not damaged... consoles are different to me,i don't see when one part ends and another starts.
 

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If you bought your surge protector within the past five years, most companies offer reimbursement if their product fails and your devices burn out.

This. Normally there's a "covered up to $X" guarantee if you can prove you were using them at the time.

Were there multiple surge protectors that failed? If so it sounds like your entire residence could do with some re-grounding.
 
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Cyan

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A friend suggested to test the integrated graphic card (I have one on the mother board) instead of the card I have connected.
I'm not home, so I can only test tomorrow. I'm still at my parent's.


I didn't make any backup for almost a year :(
 
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incidentallyscribble

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This is worrisome. I hope you figure out the issue. It sounds like a power surge in most of your case, but part of it is a little bit confusing, like how the surge protectors didn't protect the surge?
Best of luck, though!:)
Also, the good news is, if you're planning on getting a Nintendo switch, it wouldnt have been fried since it's not released yet, so I guess that's one positive thing
If all else fails...:nayps3:
 

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I bought Horizon, that I will not be able to play ;__;
If my PS4 hdmi is broken, I don't know if sony can fix it, or if I'll have to buy a new console (PS4pro?) and a new TV (whoch doesn't break HDMI devices, I shouldn't connect anything else to my tv in fear of breaking new devices too, like the WiiU which wasn't connected but didn't work when I tried it)
 

FAST6191

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On surge protectors then they do have a lifetime. Will probably not fail at the end but the protection they provide will go.

or the earlier video of his on the same topic

It is possible for power surges to take out decoder boards, or segments of them, while leaving other things intact. HDMI is not decoupled like ethernet as far as I am aware though. I usually see it for lightning or in US power setups. French and other European stuff tends to be done better (unlimited current isn't really and you should have about 3 layers at least that would stop most things there in a typical European power setup), however if you are living in an old house or village (you have mentioned things in the past but it was some years ago)...

It is well within reason for your hard drives to have died, however I rarely see it happen when something takes out a motherboard and graphics. Do however consider calling them dead or dying and then move everything to a new drive and then use them for scratch space or something in the future.

On the TV front then the vast majority of modern TVs use dual or more board setups so you can probably take the back off, find the decoder board number, pay the money for the same board from another TV and then just plug it all back together (hopefully no soldering involved). Being a popular brand you stand a decent chance of finding things -- just stuck a search in UK ebay and it came back with a lot, not having the particular board numbers though I can point you at anything useful.

PS4 wise then do the check for the bent pin but everything going at once does speak to other things.
Looking at http://gbatemp.net/threads/repair-a-ps4-with-broken-hdmiport.455522/ there appears to be a few surface mount caps, resistors and some ferrite beads that might have blown and saved it (I see it happen sometimes for laptops and other devices where 0K resistors almost act as fuses) but the connections are pretty direct.
 

incidentallyscribble

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I bought Horizon, that I will not be able to play ;__;
If my PS4 hdmi is broken, I don't know if sony can fix it, or if I'll have to buy a new console (PS4pro?) and a new TV (whoch doesn't break HDMI devices, I shouldn't connect anything else to my tv in fear of breaking new devices too, like the WiiU which wasn't connected but didn't work when I tried it)
That's very dissapointing and odd, worst case scenario is you sell it on ebay as broken and buy the stuff again
 

Cyan

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thnk you Fast.
I'm not very good with hardware. I don't mess, open, solder, with my devices. I'm not used to buy new parts and try them or fix broken things.
I don't have a power/volt tester to check if something works or not. I don't know how to check a hdmi port is working or broken.
I don't know who to contact to do it and help me. I'm usually used to only broken hdd, and easy fix with RAID.

I'll check the forum tomorrow. Thank you for all your messages and ideas.
 

FAST6191

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Some of the connections in the TV boards are quite delicate but still mostly the sort of thing you can do as someone vaguely familiar with building things and plugging things together.

A voltage tester and scope and everything might well help if you are really bored and want to go through it. This is parts cannon repair though -- you find the part you want*, you plug it in, you hope it works, if it is not that you get another part it could be. It might well cost you 30 Euros for something that might ultimately have been a few cents of components that failed but most people don't complain too much when otherwise looking at the cost of a new TV. Try not to wear a wool top over a silk shirt and kill everything with static (also touch some earthed metal like those in a light switch before playing with the internals).

*in this case you have power, you have the display on, you have the display showing a useful image, you even have an actual decoded image from what is presumably the internal TV signal decoder, you don't have HDMI. You open the back of the screen, look at the board that has the HDMI on it (or the decoder board if the HDMI leads are simply connected via a simple board elsewhere), grab the part numbers for the board and find one of those on ebay or something. Every wire/cable that was plugged in in the first place needs to be plugged on the new board (technically it might not but unless you can argue otherwise everything wants to be plugged in).
 

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I brought back a tv to my home so I could test other devices.

My WiiU is fine.
My Internet TV box is fine too.
only the PS4 is dead (and likely the PC graphic card too, if it's related to hdmi)

my TV have 2 set of 2 hdmi plugs, PC+PS4 were together, internet tv box was alone. (wiiu and PS3 weren't connected)
both sets are dead, but only the connected device on set1 are dead.
Maybe it originated from the PC, the graphic card over surged the TV, which broke the PS4 and the TV hdmi card. (just assumption, I still don't kow about my pc graphic card or power supply)

I didn't open my computer yet, I'll probably test that today. (I fear it will be dead, and I'm fearing discovering it, but I'll do it today)
I hope it's "only" the graphic card, and that my hard drives are still good, though I think one (or more) is dead as I heard a bad grrrrrrrrrr noise coming from HDD bay when trying to power the PC.
I disconnected them for further tests, but I think the worst is done.

All my data are on internal hdd (I dont have a NAS.. yet, I will try to setup one after that incident)


I'll probably buy a new TV that's the occasion to go 4k ! and a PS4 Pro (4k occasion I guess).
It wasn't planned, but it's a little forced now. I will still see how I can send the console to Sony for repair, in europe it's still in the 2 years of warranty
all my info an passwords are stored in the console, I guess I should change it before sending it.

all shops seems out of supply for PS4 Pro... need to wait March.
 
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Cyan

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I openned it, replace the power supply, disconected the graphical card and all wires to usb/devices.
it's still not biping or displaying anything on screen when connected to the mother board's video output.

I'll try to clear CMOS. (I don't know where that option is on my mother board, maybe under the battery?)
model : Asus Z97-K

edit : ah, it's called clear RTC


if the MB is dead, how do I know the graphical card or any other devices are not dead too? I need to swapp the mother board first, and test again ?
I'll have to send the PC back to manufacturer .... or by the same mother board I guess.
 
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Madridi

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I openned it, replace the power supply, disconected the graphical card and all wires to usb/devices.
it's still not biping or displaying anything on screen when connected to the mother board's video output.

I'll try to clear CMOS. (I don't know where that option is on my mother board, maybe under the battery?)
model : Asus Z97-K

edit : ah, it's called clear RTC
Did you just replace the power supply? Or the graphics card also? Because I'm suspecting that's your issue (and hopefully not the entire motherboard is fried)
 

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I removed the graphic card completely.
The mother board has an integrated graphic card too, so I connected the monitor to that output instead. I'll try without the monitor connected at all.

I replaced the power supply (24 pin and 8 pin connectors are the only connected elements to the mother board)

so to me the mother board is at fault.
I don't know about the graphic card as I can't test it alone on another computer (I don't have more)


the mother board has a nice "power surge prtection" written on it ... too bad it didn't protect.
or maybe it's just faulty MB, not a power surge, but it fried 3 devices (maybe more, I can't test PSVR)
what's really strange about the PS4 is that PSVR was connected inbetween
 
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The Catboy

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I had a power surge fuck up my TV once. Now everything is on surge proctors and anything not in use is left unplugged until I need it. I also unplug literally everything the second a storm happens.
 
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Madridi

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I removed the graphic card completely.
The mother board has an integrated graphic card too, so I connected the monitor to that output instead. I'll try without the monitor connected at all.

I replaced the power supply (24 pin and 8 pin connectors are the only connected elements to the mother board)

so to me the mother board is at fault.
I don't know about the graphic card as I can't test it alone on another computer (I don't have more)


the mother board has a nice "power surge prtection" written on it ... too bad it didn't protect.
or maybe it's just faulty MB, not a power surge, but it fried 3 devices (maybe more, I can't test PSVR)
what's really strange about the PS4 is that PSVR was connected inbetween
Then I would suggest clearing CMOS, but you already know that..
It would be a weird coincidence if it is a faulty MB given your other devices being down.

And yeah, I get it about PSVR. That is strange, and to me it seems like that mig be fried as well (the processor, not the head set, unless that was connected too..) but I hope not..
 

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