Hacking Nintendo DS lite support ROCKS! Thanks Brett!

richiepo · Jul 20, 2006

Ok... I have to start by saying Brett from Nintendo DS suppport ROCKS! He has my vote for employee of the year.

here's the story: (not of a man named brady)

I have an ice blue Nintendo DS lite that I got from ebay about two months ago. The top screen started to fail where it would flicker a bit. After a while I had to open the DS lite to the second click so that it's fully open in order to get a clear picture. Last week the top screen just turned completely white and I'm unable to get video at all. After calling the Nintendo support hotline they said that since I don't have a US release it is not covered by warranty and I would need to pay the $75 USD and shipping costs to get it repaired.

At this point I almost thought to get a US release one instead of paying the $75 and not having a warranty on it for the rest of the year.

Solution:
Today I called back to get the DS lite fixed after deciding to pay for the repair. When I spoke to the support line I got Brett. After explaining my situation and telling him that I wanted to get it fixed he put me on hold to speak to his manager. After a minute wait he came back and said that they would repair it under a "limited edition release in the US" ds lite. Covered under warranty!!!

I was in utter shock. On top of that Brett said that they would even put a US serial number on it so if I have the problem again it would be covered.

(tears of joy)

Lesson for today is sometimes you get a really nice guy on the other end of the line that really goes out of his way to help you out. Brett gets my vote for employee of the year!

BTW: side note... he said that this problem occurs on about 1/2 to 1% of all DS lites. The connector for the top part of the video gets loose and it just needs to be reseated. (That's exactly what I thought it was but I don't have a Y shaped screwdriver and didn't want to strip the screws.) All in all a great experience. I knew Nintendo support was good but I'm pretty shocked.

Thanks Brett!

MunkeeMan · Jul 20, 2006

Wow, you must be super happy! That's good that they were willing to help you out.

That's why I am surprised that they are charging $50 for the hinge problem of which they say they are not aware. Doesn't seem like them. Still, I'm waiting for them to take note of it, and start repairing under warranty, because it's NOT the users fault.

The good thing is you'll be gaming again in no time!

GCTonyHawk7 · Jul 21, 2006

Man, that is almost unfair. I got a black one from europe, and it has two dead pixels, I wonder if NOA would fix it for me.

I'm guessing not.

Orc · Jul 21, 2006

Wow, congrats on owning the first 'official' US Ice Blue DS lite. lol

litesaber · Jul 21, 2006

QUOTE(MunkeeMan @ Jul 20 2006 said:
Wow, you must be super happy!Â That's good that they were willing to help you out.Â

That's why I am surprised that they are charging $50 for the hinge problem of which they say they are not aware.Â Doesn't seem like them.Â Still, I'm waiting for them to take note of it, and start repairing under warranty, because it's NOT the users fault.

The good thing is you'll be gaming again in no time!

they are not charging to fix the crack hinge anymore.

richiepo · Jul 21, 2006

QUOTE(Orc @ Jul 20 2006 said:
Wow, congrats on owning the first 'official' US Ice Blue DS lite. lol

I know tell me about it. At first I just wanted the DS lite before it came out and didn't care about the color. When I first saw it I thought... OMG... a gay woman's makeup compact... Even my wife said it was gay. (not that there is anything wrong with gay... For each their own... just don't include me in there)

After playing with it for a while it grew on me and I'm loving the color. Even if I got back a white DS I wouldn't really mind but I'm glad they are going through the effort to get me the same product that I purchased.

richiepo · Jul 21, 2006

QUOTE(GCTonyHawk7 @ Jul 20 2006 said:
Man, that is almost unfair. I got a black one from europe, and it has two dead pixels, I wonder if NOA would fix it for me.Â

I'm guessing not.

Are they completely dead black or are they stuck pixels. If they are stuck pixels then you can use a picture viewer on the DS lite and view and animated gif that will unstick the pixel. I'm not sure if the M3 will play and animated GIF but there is this trick where you can run an animated gif that cycles through the different colors to unstick pixels. You have to run the file for a few hours but it works on little handheld devices and monitors. I'm sure it would work on the DS if you can figure out how to run the file.

If all else fails keep the DS lite until the Black release in the US. Then buy one at Walmart and return the defective one... I know that's immoral and I would never do that

but I've heard other people mention that Walmart returns is really good.

good luck

Opium · Jul 21, 2006

QUOTE(Orc @ Jul 21 2006 said:
Wow, congrats on owning the first 'official' US Ice Blue DS lite. lol

haha, that's pure awesome

Congrats on the free repair richiepo

corbs132 · Jul 21, 2006

theres also an nds hb called dead pixel fixer, you shold run it. anyways congrats on sick tech support.p try doing that with dell... most you get from them is "we are sorry, we dont know why your monitor wont turn on but might we suggest you reformat your hard drive?

adgloride · Jul 21, 2006

You've been very lucky to get it repaired for free. I try to avoid importing anything as if anything goes wrong you've no guarantee. I waited for the DS lite to be released it the UK so I'd have a proper adapter for it as well as the 12 months guarantee. Glad I got mine from the UK as my first DS lite black version had a dead pixel.

richiepo · Jul 21, 2006

QUOTE(adgloride @ Jul 21 2006 said:
You've been very lucky to get it repaired for free. I try to avoid importing anything as if anything goes wrong you've no guarantee. I waited for the DS lite to be released it the UK so I'd have a proper adapter for it as well as the 12 months guarantee. Glad I got mine from the UK as my first DS lite black version had a dead pixel.

Is it just me or does it seem like UK is getting a bad bunch of lites. I haven't heard much about dead pixels on the lite until after the UK black release.

But you're right! I was lucky. When I told my wife that I had good news and I was happy she thought I was promoted... Well... That brought be back down to earth but getting the DS lite fixed for free was a good high until she said that.

:edited from US to UK...

Hacking Nintendo DS lite support ROCKS! Thanks Brett!

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