Hardware Just great, a dead/stuck pixel already

[ComeTurismO]

Did anyone even report to Nintendo about these problems? I doubt it's gamestop's fault.

 

[soam108]

Clearly it's not gamestop's fault but they do have return policies to cover defective merchandise, so it's the consumer's option to take the item back to the store or deal with Nintendo. I have emailed Nintendo and not heard back yet, but I am not really too optimistic about it considering the text in the manual stating that one or two dead pixels is "normal" and not considered a defect. This is asinine, basically they are saying it's normal for their products to be imperfect.

When I called gamestop the guy was very cool about it but said Nintendo could probably replace the controller faster than they could since they don't have any in stock. Also, he is most likely not familiar with Nintendo's policy of "one dead pixel not being considered defective"
(whether or not gamestop would follow the same policy). I would be willing to wait for a non-defective controller rather than sit here and look at this dead pixel for the rest of my time as a Wii U owner.

 

[GamerzHell9137]

Are you retarded? How is it gamestops fault, unless they dropped his WiiU on the fucking ground. They didn't manufacture it or ship the product to themselves. Gamestop is the LEAST likely culprit for the faulty shit. He likely can't go to gamestop now because they have no WiiU's to exchange. He could easily get a refund if the console is fucked, but then he'd have no WiiU at all. Or wait, it's gamestops fault the WiiU is popular?
Also using 'faggot' just makes you look like a bigot asshole, so good job there.

This blind gamestop hate is such a joke. You look like such a moron.

Ok i am an asshole and next time read what i said.

''Just go to the fucking Gamestop and say its faulty and if they won't listen then make a scene there.
I hate those Gamestop faggots....''

Who said that its gamestops fault?? Noone, i just said to take them back the WII U to them so they can replace it, but i don't think you would see that.
It would be more like a hour and hour conversation and in the end ur just gonna give up on changing it.
Ohh and they would force you to buy some kind of shit you don't need.

I experienced something like that not 1 time but 2 times and that were my first time and last time shopping there.

 

[Sicklyboy]

Clearly it's not gamestop's fault but they do have return policies to cover defective merchandise, so it's the consumer's option to take the item back to the store or deal with Nintendo. I have emailed Nintendo and not heard back yet, but I am not really too optimistic about it considering the text in the manual stating that one or two dead pixels is "normal" and not considered a defect. This is asinine, basically they are saying it's normal for their products to be imperfect.

http://en.wikipedia.org/wiki/Defective_pixel#Manufacturer_policy

It's not just Nintendo. Virtually every LCD panel manufacturer does that.

[...]
Ohh and they would force you to buy some kind of shit you don't need.
[...]

Last I checked, the owner is in control of their wallet and a store employee can not actually force you to buy something.

 

[Hells Malice]

Ok i am an asshole and next time read what i said.

''Just go to the fucking Gamestop and say its faulty and if they won't listen then make a scene there.
I hate those Gamestop faggots....''

Who said that its gamestops fault?? Noone, i just said to take them back the WII U to them so they can replace it, but i don't think you would see that.
It would be more like a hour and hour conversation and in the end ur just gonna give up on changing it.
Ohh and they would force you to buy some kind of shit you don't need.

I experienced something like that not 1 time but 2 times and that were my first time and last time shopping there.

Are you really this stupid or do you just think I am? I can read, it's called context, and I don't think calling gamestop faggots implies anything other than it being their fault. That or it implies you're an angry little twat for no reason. Your pure unhindered rage doesn't help either. You're also a generalizing ignorant dipshit regardless for thinking every single gamestop is the same. If my WiiU was faulty, I could walk into mine and be out in under 10 minutes. Probably much less. I'd have to explain what was wrong, and then i'd either get a new one (stock available) or a refund (stock unavailable)...like every other freakin' store on the planet. If they try to sell you something you don't say "Sure thing" you say "no thanks" and bam, they don't sell it to you. Magic!
I know plenty of people happy with their local gamestops. It's not gamestop that's shit, it's the working population of today that's shit. Get over it.

 

[soam108]

http://en.wikipedia.org/wiki/Defective_pixel#Manufacturer_policy

It's not just Nintendo. Virtually every LCD panel manufacturer does that.

Nintendo's wording of it is very open to interpretation though. It said something like "not considered defective unless # of dead pixels increases over time" Does that mean going from 1-2, 2-5, 5-10? This is unknown.

 

[chartube12]

If it's dead it'll just be black. If it's stuck it'll be stuck on some color. You can always try rubbing on the screen a bit in that area, but there's a change that the touch layer will be too firm to actually press down on the LCD.

You could always try running a stuck pixel fixer off of a website/youtube, depending on the WiiU's web capabilities.

Really stuck pixels can be fixed? My HDTV gets a single pixel always in the same spot turning blue once in a while. I had a 2 year warranty up til last July. But see as it goes away on it's own I never really cared.

 

[soam108]

I called Nintendo, the guy did repeat the quote from the manual that one or two pixel could be dead ......etc but then said he would set up a repair anyway. He sent me a printable UPS label and I will ship it out tomorrow, he said the whole process should take 1 1/2 to 2 weeks.

Well, I'm happy! Will report back if/when it all goes through.

 

[dgwillia]

I'll likely put in for a repair too, though I'm out of town, and I want to be 100% sure its unfixable first. I'd try for a refund but I already did a Wii transfer

 

[soam108]

Oh I should add that the guy on the phone had one possible fix for it, press home of the gamepad, go to settings and lower the brightness to it's lowest and then increase it to the max multiple times quickly...it did not help for me.

edit: and I checked, I can still turn on the system, navigate the menus and play Mario without the gamepad....that should hold me over while the pad is out for repair.

 

[Bobbyloujo]

For almost all LCD screens, 3 or fewer dead/stuck pixels are considered an acceptable manufacturing tolerance and are as such not covered under warranty.

Am I the only one who thinks this is ridiculous? If I'm gonna spend $200+ on a device I feel like the screen should work as it should. Aren't there quality control people who test the products before shipping them out? I would think a dead pixel of all things would be fairly easy to catch.

 

[Sicklyboy]

Am I the only one who thinks this is ridiculous? If I'm gonna spend $200+ on a device I feel like the screen should work as it should. Aren't there quality control people who test the products before shipping them out? I would think a dead pixel of all things would be fairly easy to catch.

Oh I absolutely agree, and that goes for any lcd panel out there. However my acceptance of it applies more to panels that develop them over time. I have a 26" Vizio and a 22" hannspree monitor (gorgeous display, too) that I've had for over a year/2 years, respectively. The hannspree developed a dead pixel a few months back, the Vizio I believe also has a dead one, but it may be stuck. I've had a syncmaster display that had a red stuck pixel, I could fix it by rubbing the screen a tiny bit after it had warmed up.

No, while it may be within manufacturing tolerances, I don't think shipping with dead/stuck pixels is at all acceptable, considering that would be machine testable in seconds. But for ones like my case, you know, it happens.

Edit - what I will say is nice with the monitor at least though is that being a 22" 1080p display, the pixel density is very, very high. Small pixels means that the dead one is hard to see except on a white screen. The Vizio, being 720p and 26",however, has much larger pixels, and is more easily noticed.

 

[Bladexdsl]

so glad i'm not getting a wiiu till later let them fix all the bugs and faults with it 1st

 

[Devin]

Defective pixels can be there regardless of whether or not you get it now or later.

 

[Bladexdsl]

yes but they will most likely update the hardware making stuff like this not happen anymore. for instance the 1st wii suffered from the video board of death and only way to fix it was to send to big n and they send you a replacement. it happened to me only once though.

 

[boombox]

I don't know why people tend to have so much trouble with gamestop, the two near me never give me issues

And when the manual says that one pixel being dead is normal, that is excuse for cheaping out on the manufacturing.

Exactly, since when has it been acceptable to buy a new piece of tech that may be prone to dead pixels - bullshit, ask for a new one.
That's really bad service if they don't.
I work in a pre-owned gaming store and we don't even take in anything with a dead pixel as it means it could spread over time.

 

[pwsincd]

Im now quite happy the wiiu didnt land here in the uk till our american guinea pig friends beta tested

 

[Shuji1987]

Am I the only one who thinks this is ridiculous? If I'm gonna spend $200+ on a device I feel like the screen should work as it should. Aren't there quality control people who test the products before shipping them out? I would think a dead pixel of all things would be fairly easy to catch.

Coming from a Quality Engineer, yes they do. However, it's not financially responsible to hire a dozen of Quality Engineers just so every LCD panel get's double checked.

They most likely have a few Quality Engineers (which depends on plant capacity, so they could have just one, but more is possible) who check every 2 hours and perform a series of tests on them. This is done to ensure that products made within a timeframe of 2 hours for example are up to the required quality. The operator of the machine will most likely only check for cracks, bends or discoloration of the panels.

In any case, it costs less to send a new panel over to the customer and deal with his/her irritation. Just throw in something cheap and they are happy. Quality Engineers aren't cheap (neither is more staff in general). It would mean they would have to up the price or lose profit over less than 0.1% of total shipped products.

Hope it makes sense.

 

[Bobbyloujo]

Coming from a Quality Engineer, yes they do. However, it's not financially responsible to hire a dozen of Quality Engineers just so every LCD panel get's double checked.

They most likely have a few Quality Engineers (which depends on plant capacity, so they could have just one, but more is possible) who check every 2 hours and perform a series of tests on them. This is done to ensure that products made within a timeframe of 2 hours for example are up to the required quality. The operator of the machine will most likely only check for cracks, bends or discoloration of the panels.

In any case, it costs less to send a new panel over to the customer and deal with his/her irritation. Just throw in something cheap and they are happy. Quality Engineers aren't cheap (neither is more staff in general). It would mean they would have to up the price or lose profit over less than 0.1% of total shipped products.

Hope it makes sense.

I guess that makes sense. My only question is, what do they do for the 2 hours between checks? Surely it can't take a full 2 hours to look at the device, turn it on, and test the buttons. Maybe I just have no idea what I'm talking about but I feel like it would be possible to check many of the devices within a 2 hour period instead of just one from the batch.

 

[Shuji1987]

I'll try to explain. At my company we produce aluminium and magnesium automotive parts for BMW, Mercedes-Benz, Porsche, Audi, Nissan and other big names. We have 27 machines each producing up to 200 parts every 2 hours. We usually run with 2 Quality Engineers per shift (so divide the number of machines by 2). What we do then is take a product from each machine and in that two hour time frame, subject each product from each machine to multiple tests. These vary from visual inspection, X-Ray chamber inspection, CNC measuring, bending tests, sand blasting tests as well as leak tests and more. These tests take up quite some time so you can imagine by the work done, it's impossible to inspect every product 100%. Not even if you would have a dedicated Quality Engineer per machine.

The same most likely goes for a Samsung, Sharp, LG or Sony display plant (where ever they get their panels from I don't know).

So therefor it simply isn't possible to extensively check each and every product.

To make it short, we perform a series of tests on the products we gathered in a 2 hour timeframe. When we are done, we simply collect a new batch and repeat what we did to make sure the next batch is of the quality we want it to be.