Anyway... you said that the villager's face won't animate, right? Just out of curiosity, is that after making changes to it? (You've probably already gone through altering the UV appropriately and all that)
The mesh doesn't come with all the textures attached that make up the face animations. So they have to be re put together in maya/max. Problem is, I thought I had it but it still didn't animate. The game Is looking for something specific, which I think if we had someone who knows more about the programming side of things we could figure it out extremely fast. Other wise its going to be trial and error for a long time.