Hardware xbox one s stuck on applying update

loon111

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Hi my sons xbox crashed the other day an when turned back on it just had the xbox logo an hung, he then went into troubleshooting menu an reset an got to 50% an tried time an time again with same outcome, so then i tried for him with offline update OSU1 an got to 86% applying update every time, had someone check hd an even replaced it with same outcome, does anyone know how to sort this out at all?
thanks

regards lee
 

loon111

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yes mate i said that, even took out hd an reformatted it hoping it would work but just does same thing , need to reset then and somehow to stop it resuming from there , anyone know how to do that? microsoft are no help at all an just offer a similar console swap for £170 but its a gears of war 4 version ltd edition so no good , my son is driving me mad lol, please help anyone
 

loon111

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i guess the motherboard or nand must be fried i suppose, i have done all the latest updates every time they come out with same outcome?
 
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