Worst support ever (Huawei)

Discussion in 'Mobile Phones and Media Players' started by NicoAICP, Jun 27, 2017.

  1. NicoAICP
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    Idk if you knowed it, but I accedently killed the phone of my dad using stock recovery and tried to fix it with twrp, ending up that it got sent to hauwei support to fix it.

    So, they called today that they are unable to repair the phone because the motherboard died.
    Seems like fastboot, huawei e recovery, recovery, update mode and booting process are working without motherboard, but booting into the os needs a working motherboard.
    Then my dad asked how it died.
    They answered, that an unlocked bootloader uses more energy than a locked one and so it the motherboard died.
    Thats complete Bullshit from the support.
    And the repairing costs would be 30€.
    The only thing they'll do is lockeing the bootloader, which will render it completly unuseable.
    And they said that they will keep the 30€.
    how do you think about that?

    I'm just saying: Achievment unlocked: Worst Support ever
     
    Last edited by NicoAICP, Jun 27, 2017
  2. Yepi69

    Yepi69 Vivid and busy gamer

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    I already knew Huawei was shit but not this much, but then again third world brands are like this.
    I remember my boyfriend having a Wiko phone with a defect, he sent the phone back to Wiko for warranty purposes (wasn't rooted, modified or tampered with) and they gave a bullshit excuse saying the phone had humidity inside, denying any free repairs on the spot.
     
  3. Memoir

    Memoir A Hero to Zero

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    Nevermind... Looked at original post.. And now I know.
     
  4. queendude

    queendude GBAtemp Regular

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    So basically you killed a phone and now you wonder why you have to pay for a repair?
    30$ isnt much anyway
     
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  5. NicoAICP
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    No, I'm not wondering why i have to pay, but wondering why they wont repair it with the excuse that the motherboard is fried by unlocking the bootloader and then keeping the money for doing nothing ecept relocking the bootloader without we wanting that. the motherboard is not fried cause everything except android is working.
     
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  6. Seriel

    Seriel Worshipper of Skiddos

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    I think I just died of laughter
     
  7. sarkwalvein

    sarkwalvein More coffee, please!

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    I would empfehl that you just put that money into buying a different brand of handy.
    Huawei sucks.

    PS: Sorry, needed to Denglish, still laughing at the Flammenwerfer.

    Google translate is magical
     
    Last edited by sarkwalvein, Jun 27, 2017
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  8. tunip3

    tunip3 [debugger active]

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    Message them on Facebook they will do it from free

    — Posts automatically merged - Please don't double post! —

    No
    No Huawei is decent I got my bootloader unlock for free plus I love my p8 lite 2017

    — Posts automatically merged - Please don't double post! —

    What model is it you can flash via dload
     
  9. NicoAICP
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    I messaged them on twitter cause i have no facebook. worst support ever. The unlock was free but they are locking it and keeping the 30€ but we dont want that they lock the bootloader. cause then it is unusable

    — Posts automatically merged - Please don't double post! —

    i tried dload already, it's the pra-lx1 unbranded, but dload doesn't work, i tried every firmware i found which is unbranded and it stopped at 5%
     
  10. tunip3

    tunip3 [debugger active]

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    Tell them u will pay shipping. But not any at thing at all if they lack the bootloader
     
  11. migles

    migles Mei the sexiest bae

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    my dad works for nintendo.
    heh, i thought the fairlness would be 10 bucks + shipping...
    30 bucks is a lot for the 5 minute of flashing back the rom into the phone

    but like OP said, the bullshit they come with to explain, is the real problem...
     
  12. NicoAICP
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    worst part is that they wont fix it and want that we buy a new one.

    — Posts automatically merged - Please don't double post! —

    Called Huawei now. They said i have to call the repairing support, because they can't do anything.
     
  13. ScienceBETCH

    ScienceBETCH GBATemp's (Un)Official Science

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    that is just stealing money taken to the next level
    1.unlocking the bootloader shold no way on earth do that to a phone
    it can brick a phone but not because of "using more energy" and burning the motherboard
    2.unlocking and locking a bootloader is a thing you can do it yourself
    3.if they didnt fix the phone they shouldnt have kept the money
     
  14. NicoAICP
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    that's what they are doing. I wont call the repair support, cause they wont help, I want to contact the manager.
     
  15. ScienceBETCH

    ScienceBETCH GBATemp's (Un)Official Science

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    also i dont know if its because my phone was samsung but once my old phone's motherboard died and i couldnt do anything including getting to recovery etc etc it was just a black screen with no sign of life
     
  16. NicoAICP
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    that's why the support is total bullshit
     
  17. ScienceBETCH

    ScienceBETCH GBATemp's (Un)Official Science

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    Achievement Unlocked: Straight Up Lying
     
  18. NicoAICP
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    In german they wrote in an email "durch fremdmodifikation am bootloader wurde das Mainboard stark beschädigt" Which means that the modifikation of the bootloader damaged the motherboard
     
  19. ScienceBETCH

    ScienceBETCH GBATemp's (Un)Official Science

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    if the motherboard was dead the phone shouldnt have been able to do anything at all
     
  20. NicoAICP
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    yup