Was I scammed...? Computer repair

Discussion in 'Computer Software and Operating Systems' started by goemon_guy, Mar 13, 2013.

  1. goemon_guy
    OP

    goemon_guy GBAtemp Regular

    Member
    115
    9
    Aug 16, 2011
    Canada
    Canada
    First, I'd like to begin by saying that if this is in the wrong section, it'd be appreciated if a mod would redirect it to the correct place. Thanks.

    Second, my computer required a factory reboot to restore its installation of Windows. During this process, it failed and ended up in a loop, stating that it needs to be restarted to continue, bringing up the same message each time.

    So, my dad called up what I believe to have been Toshiba (he got the number) and they charged us a fee of $150+tax for a copy of Windows 7 Ultimate.
    So, then I let them access another computer via TeamViewer, and they downloaded a torrent for Windows 7 Fully Activated. (If I'm allowed to post the full name, I can.)

    What I'd like to know, is it normal for a company to do this? (Charge money to download a torrent I could have easily done myself.)

    I know I'm being a little skeptical (probably too much), but I just want to know now if there's anything fishy about what they did.

    Thanks for any help on the issue.
     


  2. whyyes

    whyyes GBAtemp Regular

    Member
    121
    15
    Sep 20, 2009
    United States
    Uh... That's not right at all. Not to mention, technically illegal.
     
  3. pyromaniac123

    pyromaniac123 ส็็็็็็็็็็็็็็็็็็็(ಠ益ಠส็็็็็็็็็็็็็็็็็็็

    Member
    2,001
    1,669
    Sep 24, 2011
    [​IMG]

    Should of verified it was toshiba.
     
  4. Bobbyloujo

    Bobbyloujo I am a millipede, I am amazing.

    Member
    610
    190
    Jul 24, 2010
    United States
    United States
    Wow... that's an easy way to make $150. Why didn't I think of that?
     
    Celice likes this.
  5. Sicklyboy

    Sicklyboy Resident Mechanical Keyboard Addict

    Global Moderator
    5,680
    4,581
    Jul 15, 2009
    United States
    [̲̅$̲̅(̲̅ ͡° ͜ʖ ͡°̲̅)̲̅$̲̅]
    Misread that the first time around.

    Yeah, that's illegal. I doubt you were running WIndows 7 Ultimate in the first place. I don't think your dad called Toshiba.
     
  6. pwsincd

    pwsincd Garage Flower

    Member
    3,264
    1,654
    Dec 4, 2011
    Manchester UK
    just share the link :)
     
    Celice likes this.
  7. Chary

    Chary Never sleeps

    pip Reporter
    GBAtemp Patron
    Chary is a Patron of GBAtemp and is helping us stay independent!

    Our Patreon
    3,997
    11,149
    Oct 2, 2012
    United States
    Lol. Not professional at all.
     
  8. Lacius

    Lacius GBAtemp Psycho!

    Member
    4,831
    1,571
    May 11, 2008
    United States
    It sounds like you paid for pirated software, so yes, you were scammed.
     
  9. J-Machine

    J-Machine Self proclaimed Pog champion

    Member
    629
    213
    Aug 25, 2011
    Canada
    A concrete Igloo
    for some, noticing the cheap price fr windows 7 ultimate would have given a red flag, then again so would have the torrent, and the remote controlling of the other PC. I'm curious as to where your father got what he thought was a toshiba number.

    Case in point. always ask a forum or bring it in to someone in person first to troubleshoot to lower your risk of scamming in the future, Also find out as much info as you can about this experience and show it to police/your bank to see what they can do about it.
     
  10. goemon_guy
    OP

    goemon_guy GBAtemp Regular

    Member
    115
    9
    Aug 16, 2011
    Canada
    Canada
    OK. I just realized that he screwed up REAAAL bad.

    I asked him if he did call Toshiba.
    Now, he's telling me that the website was NOT Toshiba...
    (He did not know this at the time, but realized it today while he was at work)

    So, rather than pointing out that my dad was screwed out of $150, (as if it wasn't obvious):
    Is there anything we can do to get our money back? (Not sure what to expect; this has never happened to us).
     
  11. Sicklyboy

    Sicklyboy Resident Mechanical Keyboard Addict

    Global Moderator
    5,680
    4,581
    Jul 15, 2009
    United States
    [̲̅$̲̅(̲̅ ͡° ͜ʖ ͡°̲̅)̲̅$̲̅]
    What website was it? There's a -chance- you can dispute it with your credit card company as fraud, but I wouldn't hold my breath...
     
  12. rehevkor

    rehevkor GBAtemp Fan

    Member
    435
    109
    Feb 21, 2011
    If you paid on a credit card (not debit), contact the credit card company asap. Also contact Microsoft, they generally take this kinda this seriously. And do you not have the number, who exactly did you call?
     
  13. 59672

    59672 GBAtemp Regular

    Member
    149
    75
    Mar 14, 2009
    Canada
    Yes you were scammed and file a chargeback on your credit card. Call up your credit card company asap and explain what happened.

    Also you should be able to just download a copy of windows 7 (downloading it isn't illegal) and use the serial on your computer to install it (laptops usually on bottom or behind battery, destkops at back usually). Heck, even Microsoft provides download links for windows 7 since again, it's not illegal to download windows 7, its illegal to use some sort of bypass to avoid using a legit serial key that you own for it.
     
  14. rehevkor

    rehevkor GBAtemp Fan

    Member
    435
    109
    Feb 21, 2011
    There's also a slight chance that it's legit (although still a rip off), and the technician is just a fucking idiot. Were you sent any kind of certificate for the copy of Windows, with the product code? I dunno how they issue them these days, but you always had to have a genuine product code certificate dealio, I guess they can email them these days.
     
  15. goemon_guy
    OP

    goemon_guy GBAtemp Regular

    Member
    115
    9
    Aug 16, 2011
    Canada
    Canada
    Well, thanks to everyone who helped out.

    My dad contacted his credit card provider, and they've put the incident on record.
    If they try to do anything suspicious, I'd assume we're protected.

    Other than that, I don't think they'll be refunding anything.
    It's a lesson to be learned, I guess.

    Thanks to anyone who gave their advice.
    It's a lot more help than I was expected. :)

    I'll try to link to the website later on,
    I remember their number being labelled as "future.tech.z2" or something similar.
     
  16. Sicklyboy

    Sicklyboy Resident Mechanical Keyboard Addict

    Global Moderator
    5,680
    4,581
    Jul 15, 2009
    United States
    [̲̅$̲̅(̲̅ ͡° ͜ʖ ͡°̲̅)̲̅$̲̅]
    That doesn't sound very close to "Toshiba" at all.
     
    nukeboy95 likes this.
  17. duffmmann

    duffmmann GBAtemp Psycho!

    Member
    3,449
    1,373
    Mar 11, 2009
    United States
    If they were to torrent a version of Windows 7 that still required a key (and they had a key that they entered), then I'd say it could be legit though unprofessional. But for them to torrent a fully activated Windows 7, that's just... wow.
     
  18. goemon_guy
    OP

    goemon_guy GBAtemp Regular

    Member
    115
    9
    Aug 16, 2011
    Canada
    Canada
    The damage had already been done when I saw this number.

    They called back after setting up a flash drive. (At this point, I had just seen the number).
    If I'd seen this, I would have redirected myself to Toshiba.
    I realized then that things were getting weird.
     
  19. Attila13

    Attila13 Praise the Creep!

    Member
    1,057
    215
    Oct 11, 2010
    Romania
    Zalau,Romania
    Don't want to be mean or anything, but why didn't you did that in the first place rather then calling for "professional" help ?
     
    Forstride likes this.
  20. Kouen Hasuki

    Kouen Hasuki Kouen the Cyber Husky

    Member
    1,388
    337
    Jan 9, 2013
    Norway
    Gaming Bunker
    Ouch lol