Unimpressed so far with ShopTemp. [RESOLVED]

[Matthew]

Is it just me or have they removed nearly all of the flash cards????

All I can find is the iEDGE

 

[ProtoKun7]

Is it just me or have they removed nearly all of the flash cards????

All I can find is the iEDGE

They all seem there to me.

 

[Matthew]

Stumbled across shoptemp.net with the same favicon but different look.

 

[Ace Gunman]

Stumbled across shoptemp.net with the same favicon but different look.

What?

 

[Deleted User]

Stumbled across shoptemp.net with the same favicon but different look.

What?

I think he means this -> Shoptemp Clone Site

 

[Ace Gunman]

Stumbled across shoptemp.net with the same favicon but different look.

What?

I think he means this -> Shoptemp Clone Site

Yep, figured it out by the time he made his post. It's supposed to be a redirect to the regular shoptemp. I don't know what's happening there. No one buy from that version of the site.

 

[Ace Gunman]

All fixed, the previous posts were removed so to not cause unnecessary stress. It was a simple redirect issue.

 

[Psyfira]

If things are really being handled 'in order' then how did they run out of DHL labels by the time they got to order # 21? They had less than 21 DHL labels?

You've never worked for an online store before have you? Assuming they're going to pack orders in exactly the same order they were placed is a very inefficient way to pick and pack items; taking the whole day's orders and grouping similar items together is much faster, and everything still gets out because you've taken it a day at a time. I'm not saying that's how they're doing it, but it's worth thinking about before you get all wound up about it

.

 

[Lily]

If things are really being handled 'in order' then how did they run out of DHL labels by the time they got to order # 21? They had less than 21 DHL labels?

You've never worked for an online store before have you? Assuming they're going to pack orders in exactly the same order they were placed is a very inefficient way to pick and pack items; taking the whole day's orders and grouping similar items together is much faster, and everything still gets out because you've taken it a day at a time. I'm not saying that's how they're doing it, but it's worth thinking about before you get all wound up about it

.

Psyfira is correct -- you would never pick and pack a large volume of orders in the order in which they were received, it's far too inefficient! Chances are a volume of orders were picked before yours that needed DHL labels, and by the time yours was picked they were out. Rather than be unimpressed, you should be -impressed- that they still delivered your package to be shipped, rather than wait for more labels to arrive and delay the shipment of your package just to provide you with an instant tracking number.

BTW if it helps -- my first order was #23, and it left HK -today-. Considering we were amongst the very first orders from the store, I wouldn't even consider saying I wasn't impressed. I've had far worse service from far more established stores.

 

[ProtoKun7]

Off topic, but haha, it's weird to see an administrator's post trashed.

 

[Ace Gunman]

Off topic, but haha, it's weird to see an administrator's post trashed.

It was a suicide trashing.

 

[Atashi]

Although I said I wouldn't post on this thread again till I'd received the goods, there's finally been some noteworthy progress.

Thursday last week, they sent me a scan of a partially-filled out DHL waybill as 'proof' that the package had already shipped. The waybill only had my name & address and a date of April 7th. The shipper info was blank, and more importantly the DHL info was blank -- the part where a dhl agent signs and dates the form indicating they have the parcel in their hands. This sort of contradicts their earlier explanation that they couldn't provide a tracking number because they ran out of 'dhl labels'. Unless they use the word 'label' for 'waybill'. But then, their other claim that DHL would provide a tracking number en-route doesn't mesh with them partially filling out a waybill that had the tracking number on it.

Anyways, the tracking number itself didn't turn up in DHL's system till friday when it indicated that the shipping data was electronically transfered. The package itself was just picked up today - not shipped last week as they'd said.

One last thing, their FAQ states that everything is shipped from a warehouse in China but DHL picked up the package in Hong Kong. Not really an important point, other than adding to my suspicion that they didn't have the product in stock to begin with and had to get it shipped to them before they could resend it out.

I don't remember if it's been mentioned in this thread or not, the product is the Dingoo portable gaming console. Their website states that they are selling the non-HK dingoos, when it arrives I'll confirm that.

So, after nearly a full week, I have access to the tracking info and the order has finally shipped.

My main complaint now is not the delay - whether it was a stock issue, DHL's fault (they did blame DHL for being angry with them for shipping too many packages) or whatever, if they were just upfront about it, I'd have understood. It's with the half truths and outright lies. If an order is going to be delayed, for whatever reason, just say so. Don't lie or insinuate otherwise, that builds up false expectations which lead to disappointment and lack of trust.

-Atashi

 

[miketh2005]

One last thing, their FAQ states that everything is shipped from a warehouse in China but DHL picked up the package in Hong Kong.

ALL HAIL THIS GENIUS! LOOOL!

This is getting bolded and put in my siggy... this is just too hilarious! hahaha

 

[Retal]

What you need to realize is that ShopTemp is amateur hour.

 

[Ace Gunman]

-Snip-

There's three main points to mention: The first is that packages don't start tracking until they clear customs. So if you can track it now, that means yes, it was shipped when they said it was shipped and the only reason you can see that now is because of that fact. Chinese customs are apparently harder on new businesses than established ones.

The second is that they weren't withholding information from you, customer support can't have a solution to an issue that has never happened before. They're adapting to the situation at the same pace as you. So when you find out about the issue, that's when they find out they need to adapt and find said solution. Then they contact someone higher up than them (who contacts the shipping service, etc) who then informs them of what's happening so that support can inform you.

You can't have a solution for a problem that has never happened until it happens, and once it does they're waiting for a response just like you. The information isn't just beside them. It requires a variety of people to verify and give them what they need to help you.

And the third and final point is that the Chinese are very concise with their statements. You have a problem with them giving you details in smaller chunks, but that's just how people do things there. They think it's a waste of time to go into extensive detail about how Earl talked to Samantha who then handed the package to Ronald. Ronald put a stamp on it and mentioned to Latisha that he hurt his hand the day before. You don't need to know that, and they want to get you your information as soon as possible.

The reasons information is doled out in smaller chunks is so that the customer doesn't need to read a wall of text about how the type of paper on the package causes more or less wind resistance that means a 000.042 second delay in shipping. On top of that, they're getting the information in the same chunks as you. What they're informing you of is exactly what they've been told by their supervisor or whoever. Because again, Chinese businesses are no-nonsense straight to the point places.

 

[GWEndlessDuel]

One last thing, their FAQ states that everything is shipped from a warehouse in China but DHL picked up the package in Hong Kong.

ALL HAIL THIS GENIUS! LOOOL!

This is getting bolded and put in my siggy... this is just too hilarious! hahaha

I have to admit I'm freaking dying over here laughing at that lololol

 

[IgiveUgas]

One last thing, their FAQ states that everything is shipped from a warehouse in China but DHL picked up the package in Hong Kong.

ALL HAIL THIS GENIUS! LOOOL!

This is getting bolded and put in my siggy... this is just too hilarious! hahaha

Genius. Pure genius.

 

[Atashi]

Tee hee, that's what happens when I post before coffee!

Anyhow, whatever. They mentioned the thing about customs last week and when I asked for elaboration, I didn't get it. So you're saying that the package goes from the business, to customs, and then to DHL? And that Chinese customs has to review packages that leave the country?

I obviously have limited experience dealing with businesses behind the great wall, but this is the first I've heard of packages having to go through customs to get out of a country - even buying stuff from HK businesses via eBay, I've never knowingly encountered this before.

So, glad I was able to bring some levity to folks' day,

and I will continue to eagerly await my package. In future though I think I'll stick with North American dealers, as I have a much better understanding of how they do business, and have yet to have a problem with any of them - Kick Gaming, Console Source, Real Hot Stuff, have all been much more enjoyable and faster to do business with.

-Atashi

 

[TM2-Megatron]

Kick Gaming, Console Source, Real Hot Stuff, have all been much more enjoyable and faster to do business with.

Well of course Kick Gaming and Console Source are going to be faster... they're based in the same province we are. Not nearly as cheap as a Hong Kong-based store, though. It might take a bit to get used to the way they do things, but ultimately it's cheaper and (if you're careful about who you deal with) as reliable.

 

[Schizoanalysis]

(they did blame DHL for being angry with them for shipping too many packages)

That's just funny...
Why would DHL be angry with them for giving them lots of business/more money...?

I have done some business with a few Chinese suppliers, and the first rule of thumb is never take anything that is said to you too literally. "Saving face" is important. Rather than telling you that they lied to you, or that they were too slow shipping out your package, you will be told something totally unbelievable like "DHL was angry because we posted too many parcels..."


In the past, I have been told things like, "we think it is better for you if we send out your parcel in a few days because (insert flimsy excuse here)..." -- As long as the goods arrive as stated, consider the transaction a success. And don't expect miracles. Just remember, they are cheap. You can't expect diamond service at plastic prices.