Switch 2 Factory mess up?

[jojo0528]

Hi, I opened up my Switch 2 and it’s not working. I honestly don’t know how it’s happened but
I did email Nintendo last night, but so far have just got an automated message. Can anyone help?
All I wanted to do was play Zelda!

 

[loler55]

Can you make a picture ?

 

[Cranesbill]

You came to the right place. Just explain the situation and add a picture and we'll see what we can do.

 

[jojo0528]

You came to the right place. Just explain the situation and add a picture and we'll see what we can do.

I have a pic but how do I load it?

Post automatically merged: Jun 7, 2025

I have a pic but how do I load it?

 

[Scarlet]

I would offer to buy it off you so I could have a play with it, but with the console currently out of stock that doesn't really help your situation. Your best bet might honestly be to send it back to Nintendo since they'll actually be able to get you a console, as unfortunate as it sounds.

 

[loler55]

When he send IT to Nintendo IT cost also alot of time
To Help the Community you can sell IT to scarlet

I would offer to buy it off you so I could have a play with it, but with the console currently out of stock that doesn't really help your situation. Your best bet might honestly be to send it back to Nintendo since they'll actually be able to get you a console, as unfortunate as it sounds.

 

[kijetesantakalu042]

Crazy that this happened twice already. I'd either sell it to Scarlet or contact Nintendo for a replacement.

 

[Prof0nWear]

I have a pic but how do I load it?

Post automatically merged: Jun 7, 2025

PM Sent.

I have a brand new one you can swap it with.

 

[Cranesbill]

I have a pic but how do I load it?

Post automatically merged: Jun 7, 2025

Oooooh that’s really valuable, either sell it to Scarlet like everyone else is saying for some sweet sweet goodies, or contact Nintendo Support to get it fix

 

[lusomods]

Please don’t return it
Sell it to the scene experts! They could extract more valuable info

Post automatically merged: Jun 8, 2025

Please don’t return it
Sell it to the scene experts! They could extract more valuable info

 

[PrincessLillie]

I would absolutely sell it to Scarlet or another well-known community member.
The console is out of stock online, but it seems like stock is steady at most brick-and-mortar stores.

 

[lincruste]

WTF is that sell it to scarlett deal ? Just send it back to Nintendo through your retailer and get it fixed.

 

[Space_Goddess_Samus_Aran]

This is a factory menu probably. I would sell it to a scene member or someone on gbatemp... Not sending to nintendo

 

[Marc_LFD]

How did you get to that menu? I mean you said you tried to reset and then it ended up there? Interesting.

Hope you sold it to Scarlet or someone else known.

 

[linuxares]

How did you get to that menu? I mean you said you tried to reset and then it ended up there? Interesting.

Hope you sold it to Scarlet or someone else known.

apparently if you press a button combo on a 19.X Switch 2, you can enter that menu. But take it with a grain of salt since I read it on Twitter.

But its just the QA mode. To test the hardware modules if they all work. It's no a debug mode as some sites have reported it as.

 

[Lostbhoy]

Reboot it and play your games!

It's the factory qc menu, there's been loads of this. It should disappear by choosing reboot.

I doubt much can be gained with it. It's just looking for signals on the board to say they're good or not and they all say good.