Hardware Sold 3DS but NNID still present

[TheJinKazama]

Hello,

I recently sold my 3DS online after formatting it. I received an email stating that my password for my NNID had been reset and I checked with the buyer who said he was trying to take the console online. I still use this NNID with my Wii U so I can't give him my username and password to remove it, can I do it remotely?

Thanks

 

[shinkodachi]

Hello,

I recently sold my 3DS online after formatting it. I received an email stating that my password for my NNID had been reset and I checked with the buyer who said he was trying to take the console online. I still use this NNID with my Wii U so I can't give him my username and password to remove it, can I do it remotely?

Thanks

Formatting it should've done the trick, though. Ask the buyer to format the system again just in case.

 

[TheJinKazama]

Thanks for your reply. He says he has tried formatting it again but the NNID is still on the console. Any idea about what else to try?

 

[hundshamer]

Call Nintendo customer Service with both serial numbers and any info proving who you are (like CCN you used to purchase content, contents purchased, etc.