About which games do you speak? If it's the 002 error games, use a 002 fix loader with a normal IOS instead of a backup cIOS, like Gecko OS with 002 fix or SoftChip set to IOS36.
Diffusion said:
Did they at least try booting the games with GeckoOS first?
...and if it's Animal Crossing or the games with the #002 error. All they need to do is install IOS38, 53, and 55
Well i don't know if that's completly correct. If a game requires a IOS you don't have, you can either run the disc update, or install the IOS manually. But if a unupdated modchip passes the 002 protection, when launching the game from the disc channel i'm not 100% sure, might not be that easy.