I must say, I was blown away with Shoptemp’s service.
I’ve ordered plenty of items over the internet. I’m not someone who is usually afraid of plugging his credit card into the internet, but I must admit, I was quite nervous ordering somewhat of a “shady” device from some place in China that I couldn’t even find on a map.
Due to their affiliation with gbatemp, I decided Shoptemp was probably my safest bet. I placed my order for an Acekard2i with a 2gb premium serviced card on June 16. At the time I selected the DHL Express shipping method. Later that day I discovered that there was a national holiday going on in China, and they were not quite fully operational at the time. No worries, I love me some vacation too. On the 18th I received an e-mail telling me my order had shipped and its DHL Express number.
Unfortunately, my DHL Express number would not work, regardless of where I placed it. I decided I was probably making a mountain out of a mole hill due to my anxiety of ordering from what I still deemed a somewhat fishy source. I decided to just post on gbatemp to find out if my fears were unwarranted. I received a PM from a gentleman asking me for details and my Shoptemp ticket number. This was around noon my time, so midnight in China. Within an hour I received an explanation of why their shipments were changed to EMS, and a website where my tracking number worked fine.
On June 23, 7 days after ordering, 3 working days after shipping, I received my Acekard 2i. I immediately copied over a rom and put it into my DS to see what would happen. It worked exactly as advertised. No configuration needed on my end.
I would like to say I would order from Shoptemp again, but alas, I can’t say that. Sadly, there are no other products they sell which I have a need for now. I can tell you, without a doubt, if I was to ever order another product which they sell, they would indeed be my first choice. Their customer service was available, literally, around the clock. The shipping was as advertised, and the product was exactly what I was expecting. I can’t imagine a better situation. I’ve had many more complications ordering things from Amazon than I did with Shoptemp.
If you’re a first time mod buyer and thoughts of “how do I know this isn’t some guy in his basement just ripping people off, AND he’s a million miles away, what could I do if he is?” Put those fears aside. Shoptemp is every bit as professional as any other business you could walk in to. In fact, many US companies could learn quite a bit from their customer service. They were kind and professional. Not to mention, they all had much better English than 90% of the forum posts you see on gbatemp, and 99% of the customer service reps you call on the phone in the US .
Bravo Shoptemp.
