Hardware Problems with Cable Modem

[MelodieOctavia]

So, over the last few days, my internet connection has been cutting out CONSTANTLY, and after much experimenting, trouble-shooting, and process of elimination, it is in fact NOT my router (yay!), but it is my cable modem. I have a Linksys CM100 cable modem, and I have the log files here...

Time Priority Description
1970-1-1 0:0:27 warning ToD request sent - No Response received
1970-1-1 0:0:30 notice TLV-11 - unrecognized OID
2012-6-14 20:12:42 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-6-14 20:12:44 error DCC-ACK not received
2012-6-14 20:12:55 critical No Ranging Response received - T3 time-out
2012-6-14 20:13:25 critical Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
2012-6-14 20:13:25 critical DCC aborted unable to communicate on new upstream channel
2012-6-14 20:13:31 critical UCD invalid or channel unusable
2012-6-14 20:13:40 critical No Ranging Response received - T3 time-out
2012-6-14 20:13:56 notice TLV-11 - unrecognized OID

And I have the Upstream/Downstream stats here...

Startup Procedure​

Startup Procedure




Status

Comment
Acquire Downstream Channel 837000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+

Downstream Channel



Lock Status Operational
Modulation 256QAM
Channel ID 125
Provisioned Rate 300 kbps
Symbol Rate 41879.195 Ksym/sec
Downstream Power -1.0 dBmV
SNR 37.0 dB

Upstream Channel



Lock Status Operational
Modulation 16QAM
Channel ID 1
Provisioned Rate 300 kbps
Symbol Rate 2560 Ksym/sec
Upstream Power 42.0 dBmV


Just wondering if anyone would be able to tell me what the hell is going on.

 

[Rydian]

Sounds like either a signal/cable issue, or something on the ISP's end.

 

[Randamin]

Be best if you post this in a more specialized forum about networking though in your situation the first thing to try is calling your ISP since you are paying every month and rightfully deserve proper customer service.