I was experiencing the same problem with my brothers account, whereas mine was working fine.
I solved this by going into his account on pokemon.com and MANUALLY accepting the PGL terms in his profile. Unfortunately I can't link you specific part of the profile, but I'm sure you'll be able to figure it out.
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Well, from what I've heard from my parents, he had a seizure last night, perhaps an epileptic episode, fucking died, had a near death experience, my dad called the paramedics, they showed up, took him to the hospital, and he woke up covered in tubes, and started complaining.