Hardware nintendo refuse to admit screen damage

[aiden.22]

How does a repaired 3ds differ from a defective one? The 2 pads on the sides of the top screen are raised?

I'm not too sure but I will definitely update when I get it. I doubt they'll put larger feet pads on the top screen but from the price listed on the repair, the screen was replaced

 

[justmike]

I noticed this when I got my case for my 3DS.

This is caused when enough pressure is applied to the top screen when closed. Doesn't matter how many times you guys get your system repaired, if you put it in a case, or apply this pressure, it will do the same thing.

With mine, it makes a mark, but it comes off when I wipe it. If I don't put it in the case, there is no mark.

It's unfortunate that the rubber soles are not high enough. To avoid this, don't apply pressure at the top of the 3DS when you close it. It's inevitable when you have a case. This is frustrating as most owners do have a case.

Nintendo really need to replace the rubber soles and give them a bit more height, otherwise they will receive more calls on this. I have even tried putting the soft foam that came with the system, but it didn't work as if you do apply pressure or put it in the case with this, the screen is not the only thing that gets marked. The analog stick makes a circle mark next to the speaker as well.

Shame.

 

[spinal_cord]

Well I bought Hori Screen Protectors-d'you think they'd be enough?
Nintendo had too many design flaws in the product :/

I had to remove my hori screen protector because it became permanently marked off the bottom screen, also the circle pad left marks. That was a waste of £10!
Now I just leave a small microfiber cloth in the 3DS on the left side (there has never been any marks on the right side of my screen) which does the trick.

 

[Schlupi]

I guess I am lucky, I don't have any issues with my 3DS.

I see why they put that small piece of foam strip between the two screens, now though...

 

[justmike]

I'm trying putting the microfiber cloth in the 3DS while it's closed and putting the system in the case (love the Mad Catz case, although you apply a little bit of pressure to close it which will be a good test for this). I'll check it when I wake up and see if it still leaves a mark.

 

[FluffyLunamoth]

Nintendo won't accept it because there is nothing to be repaired.

The 3DS was designed like that. Every 3DS system made has that problem. Even if they replaced it, it would still have that problem.

Don't speak for everyone. I've yet to experience this problem at all, and I got mine immediately at launch. All I need to do a lot is clean off the top part of the 3DS. It gets dirty so easily

 

[justmike]

The microfiber cloth works well. Even with pressure applied on the top screen while in a case. You only see slight dust remains of the line which can be wiped off.

shinkukage09, it is not a problem that only a few experience. It's an actual design flaw. The only way yours won't have this problem is if your rubber soles are longer than every other 3DS. I suggest you put yours in a case or apply slight 'normal' pressure when closed and see for yourself.

I never had the problem until I put it in a case where it applied small pressure to close it which in turn added to the pressure on the top screen.

Lucky for me, I just got marks which could be wiped off and no scratches.

 

[FluffyLunamoth]

The microfiber cloth works well. Even with pressure applied on the top screen while in a case. You only see slight dust remains of the line which can be wiped off.

shinkukage09, it is not a problem that only a few experience. It's an actual design flaw. The only way yours won't have this problem is if your rubber soles are longer than every other 3DS. I suggest you put yours in a case or apply slight 'normal' pressure when closed and see for yourself.

I never had the problem until I put it in a case where it applied small pressure to close it which in turn added to the pressure on the top screen.

Lucky for me, I just got marks which could be wiped off and no scratches.

I use a case normally, and my pocket(3DS in case, case in pocket)...Granted, I'm careful with it...maybe mine ARE longer. Maybe some are longer then others by accident. Dunno...

For others, it's probably best to just keep a cloth between the top and the bottom. Better safe then sorry

 

[justmike]

Ah, okay, let us know if you do notice anything.

The cloth in-between the screens have been working.

 

[IBNobody]

If you put a microfiber cloth between the two screens, you still run the risk of a grain of sand or something else that's hard scratching up your screen. It's better than nothing, but it's no solution.

Instead... Why not apply rubber feet to the 3DS upper screen's corners?

http://www.dxengineering.com/Parts.asp?PartNo=DXE-RBP-810

That's just an example. They would work, and you could shave off some of the rubber to make them thinner. The idea is to make them thin enough so that when the lid is closed, you have a gap between the 3DS screen and the touchscreen / circle pad. The 3DS won't close all the way, but... closing all the way is what CAUSES this problem.

EDIT: Here are more options: http://www.mcmaster.com/#adhesive-backed-bumpers/=c0qkwr

 

[justmike]

That's fair enough, I would imagine you might have to get it custom made. It only needs to be slightly more raised.

With the cloth, I see what you mean, but it encourages me to take the cloth with me anyway and my cloths never have had anything like that on them. As I strictly use it on the screen and is put away with nothing but dust that can get to it.

Overall though, the rubber soles would probably be the ultimate solution, however, how do we know if it's slightly raised it won't cause pressure somewhere?

Come on Nintendo offer a solution maybe replacement rubber soles?

 

[IBNobody]

That's fair enough, I would imagine you might have to get it custom made. It only needs to be slightly more raised.

With the cloth, I see what you mean, but it encourages me to take the cloth with me anyway and my cloths never have had anything like that on them. As I strictly use it on the screen and is put away with nothing but dust that can get to it.

Overall though, the rubber soles would probably be the ultimate solution, however, how do we know if it's slightly raised it won't cause pressure somewhere?

Come on Nintendo offer a solution maybe replacement rubber soles?

Nintendo is going to have a bunch of complaints once people other than early adopters start buying. My guess is that the "3DS Lite" will have corrected the problem by making the touchscreen bezel lower.

Anyways...

As long as you put the rubber feet as close to the edge as possible (and you file/slice them down if needed), you won't damage the lid. The McMaster Carr website has various heights, and 5/64 ~= 2mm.

I'll probably buy some and test them out. Since they come in huge packs, I'll have some left over to give out.

 

[aiden.22]

I received my 3DS in the mail from Nintendo yesterday. They replaced the system and where able to keep my street pass info, mii info, etc.

no more scratches on the top screen.

I'd advise anyone who is having this issue to call Nintendo so they can get more info and replace your device.

Hope that helps