New RAM not detected

Discussion in 'Computer Hardware, Devices and Accessories' started by antiNT, Sep 20, 2016.

  1. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar


  2. Luckkill4u

    Luckkill4u 4 guys in a car ( ͡° ͜ʖ ͡°)

    Member
    997
    527
    Jul 13, 2008
    Canada
    Insomnia
    Installs 4GB of ram and complains there's only 4GB???

    I really don't understand.
     
  3. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar
    Sorry i forgot to mention that i already had 4gb now it should be 8gb
     
  4. mechagouki

    mechagouki Kill 'em all...

    Member
    678
    269
    Nov 20, 2008
    Canada
    Toronto, ON
    I'm guessing you have added 4GB to an already installed 4GB ?

    Are you running a 32bit (x86) version of Windows? it will fail to address >4GB. other than that, make sure it is installed correctly and try again, check the latency is the same.
     
  5. DarkGabbz

    DarkGabbz Resident XBOX Guy

    Member
    1,158
    647
    Dec 29, 2015
    Micronesia, Federated States of
    Modding Xbox'es
  6. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar
    I am running a 64 bit version of Windows 8 and yes i have added 4GB to an already installed 4GB.

    — Posts automatically merged - Please don't double post! —

    I did not removed the default one and yes my laptop has 2 slots.
     
  7. DarkGabbz

    DarkGabbz Resident XBOX Guy

    Member
    1,158
    647
    Dec 29, 2015
    Micronesia, Federated States of
    Modding Xbox'es
    Look in the Bios (Uefi) if the Bios (Uefi) detects it.
     
  8. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar
  9. tech3475

    tech3475 GBAtemp Advanced Fan

    Member
    657
    287
    Jun 12, 2009
    In addition, try memtest.

    note: if this is a BIOS based system it may not detect the extra RAM like with one of my old laptops.

    edit:

    Have you tried swapping the RAM around to see if it might be the slot?
     
  10. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar
    How can I do that?
     
  11. DarkGabbz

    DarkGabbz Resident XBOX Guy

    Member
    1,158
    647
    Dec 29, 2015
    Micronesia, Federated States of
    Modding Xbox'es
    Look if the ram sticks are right in the slots because it detects only 1.
     
  12. GerbilSoft

    GerbilSoft GBAtemp Addict

    Member
    2,081
    2,304
    Mar 8, 2012
    United States
    Can you post some more system information, e.g. model and CPU?
     
  13. Joe88

    Joe88 [λ]

    Member
    11,623
    2,853
    Jan 6, 2008
    United States
    NYC
    I think it only takes ddr3l ram
     
  14. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar
    Ok so it's an Asus x554l laptop Intel Core i5 5200U with 4gb ram and an NVIDIA GeForce 920m GPU

    — Posts automatically merged - Please don't double post! —

    If it was the case my system won't boot right?
     
  15. GerbilSoft

    GerbilSoft GBAtemp Addict

    Member
    2,081
    2,304
    Mar 8, 2012
    United States
    Not necessarily that it won't boot. In this case, it's entirely possible that the memory controller just "gives up" on the second module and continues booting with only one.

    Can you get the model number of the working module?
     
  16. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar
    Sorry but what's the module? My laptop is special since the first ram is soldered to the mother board. I followed this video to install the RAM :
    I just removed a little cover
     
  17. GerbilSoft

    GerbilSoft GBAtemp Addict

    Member
    2,081
    2,304
    Mar 8, 2012
    United States
    So it isn't actually two slots; it's 4GB built-in, plus an extra slot.

    I'd say the most likely issue is the fact that your laptop does need DDR3L (1.35V), but the module only supports 1.5V. See if you can get it tested with a known good DDR3L module to make sure that this is the problem instead of there being something wrong with the slot.
     
  18. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar
    That's the only RAM i have, i just tried removing it and re insert it and that did'nt work. But, now that I know it don't work, should I leave it in the slot or remove it?
     
  19. Luckkill4u

    Luckkill4u 4 guys in a car ( ͡° ͜ʖ ͡°)

    Member
    997
    527
    Jul 13, 2008
    Canada
    Insomnia
    Did you even look at the BIOS and the RAM voltages? Asus probably hard coded the BIOS to only accept DDR3L RAM. It's pretty common in ultrabooks. In that case you bought the wrong RAM.
     
  20. antiNT
    OP

    antiNT a.k.a Johnny El Pollo Loco

    Member
    151
    57
    Sep 14, 2015
    Qatar
    Doha - Qatar
    It's the first time i do this, can you please tell me how to check the BIOS?