mijuu said:
This was more to the point of kaidomain being unreasonable and not communicating with myself.
Which, sadly, isn't uncommon, especially at places that aren't all that popular (first time I've heard of them).
Not to mention (no offense intended) that they seem to have a national holiday every month. That combined with their time zone just makes communication all the more difficult.
You also claimed that the item you got was a fake... but offered no proof or explanation as to why you think it is a fake. If you're going to accuse a place of selling fakes, you should offer some kind of evidence.
As for them honoring a warranty, really there is none.
These places aren't covered by the Better Business Bureau or any similar organization in your country. Obviously, it's a good decision for them to offer a 30 day refund/replacement, but they don't have to do anything.
Supposedly AceKard has a 90 day or 1 year (unsure) replacement policy that all shops selling their cards are supposed to honor, but I don't think I've heard of any places that actually do this since the 'solution' always seems to be emailing AceKard themselves.