Essentially this boils down to "is complexity too complicated".
The smartphone revolution (iPhone, Android) and "Apps" did one thing in particular to appeal to more people. They got rid of all complexity (they caught
) and replaced it with decision cascades.
This is the same you are dealing with when you are calling a helpdesk support clerk. So instead of asking you what you want - you get asked 15 questions instead, that should have you end up at the desired result.
Down to the point, where it is obnocious.
It is not possible to make technology "more easy" withtout knowing context. And if you change behavior depending on context, you end up with erratic behavior.
So what did they take out? Radial menus, right click menus, file menus, file system handling at large, .. They took out everything thats complicateted.
They applied standards to everything you buy. And people still complain that they are overwhelmed. Its a curse.
If you think back, of what it took to "master" Word, and then look at Apple notes in comparison (which people use similarly, believe me)..
Its the difference between 10 menu items, and 500.
And the simpler you get, the more flexibility and functionality you loose.
You can also think of it that way - think about what you can do with an Amazon Alexa, or with you in car entertainment system, out of the box. Thats the most simple you can get. Those are literally designed to be able to be navigated by everyone. Companies take out every potential pitfall they find. And people still find them complicated.
Part of it also has to do with "a common design language", but we've already got that, thanks to the iPhone.
So people grew up with the iPhone find it easier to communitcate with all tech thats currently out there. People who have no concept of a desktop, and icon, a folder, a layer... Always will ask "where to click on the screen". Thats also part of the issue. You have to learn something. In the end you have to deal with abstraction, we cant spell out everything in easy to understand terms, or iconagraphy or repeat users would go crazy.
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Come to think of it, youtube is almost no abstraction. People literally go there to watch videos of "where to click". But come to think of it, a few months back my aunt had me guide her to find the volume control on a facebook video - so...
Probably because facebook autoplays videos (ad money), but starts them muted? I dont know - I dont use it..
So people now dont have the issue to find the play button anymore - but now they have the issue to find unmute - and if you'd auto unmute them as the default, they would stop using your platform.
But somewhere in between about 50% of people still think, that "it broke".
Its a curse...