Oops I forgot to mention the source of my anger. So they told me 2 weeks ago that the Japanese card was on backorder...that's fine and understandable. However, after I called today, I found out from the lady on the phone that my card had actually been sitting on one of the techie's desk for 9 days already. 9 days. After a round of apologies I just hung up. I SHOULD receive the card on Monday, but considering their poor service I don't have my hopes up.