I ordered a Gateway 3DS on Saturday they took my money out on Monday and still hasn't shipped out is this normal? According to their FAQ's How long does it take to send out an order? We work every single business day, and will ship all in stock items with 24 hours of the payment being received. Your order will stay in the order status of 'OPEN' until we charge your card, which we do only once in the morning. When it will go into 'US SHIPPING' or 'PROCESSING'. From here you will get your tracking number within 24 hours. If you are in the US, usually during the day when we send it. If you where lazy enough to not create an account you can type on the order number on the left hand side. "Track my order(s):" " My order is still in OPEN plus they charged my card and I did respond and I didn't get an answer has anyone dealt with the same thing?