Frozen switch

Discussion in 'Switch - Console, Accessories and Hardware' started by chartube12, Mar 14, 2017.

  1. chartube12
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    chartube12 GBAtemp Psycho!

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    My switch froze. Just now. i undocked it and went to launch Zelda and it froze. It doesn't respond at all. What do i do?
     
  2. nero99

    nero99 GBAtemp Advanced Maniac

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    Turn it off and back on?
     
  3. ItsKipz

    ItsKipz l33t hax0r

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    The C: drive
    Heat it up, it must be really cold to freeze like that.
     
  4. TheCyberQuake

    TheCyberQuake Certified Geek

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    Have you tried turning it off and back on?
     
  5. Chizko

    Chizko GBAtemp Regular

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    ???? ??? ???
    Same to me yesterday, the firt issue i see in my Switch, i just force to power off and done, in portable mode diconect the charger, unlock Switch, ran Zelda and freeze in Home Menu.
     
  6. osaka35

    osaka35 Instrucional Designer

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    Silent Hill
    hold down power until it turns off. Give it a moment then turn it back on. If there's more of a problem than that, there be issues.
     
  7. chartube12
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    chartube12 GBAtemp Psycho!

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    Holding down the power button didn't work. I contacted nintendo for support...was on hold for a solid 2 hours..they said they are aware of the issue and are working on a firmware updated to address it. Only thing i can do is let it sit until it's power dies completely
     
  8. linuxares

    linuxares GBAtemp Psycho!

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    Try resetting it?
     
  9. Chizko

    Chizko GBAtemp Regular

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    Oh...i just hold the power button for 10-12 second.
     
  10. xile6

    xile6 GBAtemp Maniac

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    Yea let the battery die out. Also hold down the power button for about 5mins and see if that does anything. Remove joycons also.

    Sucks to have these problems but it happens with new devices. hopefully its just a firmware problem and not hardware.
     
  11. Nemix77

    Nemix77 GBAtemp Advanced Fan

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    Nintendo going to fix a bunch of things upcoming firmware update, mine was considered a perfect Switch until it froze on me last night right after a soft power on from standby mode not charging.

    Also some games suffer from the Wi-Fi card pulling too many resources from the CPU, let's hope this is the case with Breath of the Wild and a fix will increase the frame-rates somewhat.

    PS. 15 seconds is needed for holding the power button to hard power off the Switch (taken from Nintendo's official support web-page for the Switch) however I just hold mine until it powers off (same difference).
     
    CandraSoftware likes this.
  12. Wiisel

    Wiisel GBAtemp Maniac

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    I had this today after switching profiles, I tried holding the power button with no success until I undocked.