Friend's laptop broke

thehatergator

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When I boot my friends Acer laptop it says starting repair and then it goes on a black screen
And when I try to factory reset it says there was a problem resetting
 

Ryab

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When I boot my friends Acer laptop it says starting repair and then it goes on a black screen
And when I try to factory reset it says there was a problem resetting
best bet is to use another computer to create a bootable windows drive then reinstall
 

FAST6191

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Two main scenarios here.

1) The install got corrupted somehow.
2) The hard drive is failing but has not yet failed completely and caused 1).

If you know how it got corrupted then undo it if you can. If not then yeah time for a reinstall. Make sure you are not installing onto a dying drive else you will be installing it again in the near future.

Some repair tools or installs won't wipe the data but some will. Pay attention, or boot into something from USB/DVD and grab the files from there (I would do it anyway but more backups more better is how I normally roll)

Once you are into some form of OS you can find a hard drive test/recovery/info tool and the SMART stuff might indicate failure (SMART is not a great tool -- Google quite famously put out a paper a while back on how useful it was and it was something like half of all failures had no warning, but if it starts yelling at me I will pay attention).

As for "with a flash drive?" then yeah if you have one of those laptops that did not see fit to include an optical drive (or it has a dead one) then time USB drives tend to be the way. Microsoft or Acer should provide a nice image you can download, or if you just want to test the drive and fish some files off I would probably go for a version of Linux instead (Linux Mint being a nice one for this but most of the big distros will load NTFS drives well enough to pull files off). Personally I am cheap so tend to burn DVDs and stick a DVD drive in my hard drive reader (making an external DVD drive really) but straight USB drives is probably the best way.
 

Zalex

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You can look for YUMI and use an USB Stick.

Install Mint with it, and run it as Live OS, Mint it's nice to copy files to Back up.


You can also do the same with Hiren's boot and Medicat, they run Windows 7/10 Live.

Medicat has W7 8 10 recoveries integrated and would be better as a configurable tool for other ocasions.

If you have space enough, copy the whole User folder containing Roaming and Local also.

ProgramData would have settings to backup as well.


As a suggestion, move User Docs, Music, Videos, Pics... folders to another drive once the System be recovered.
Also do it on your computer.





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