I emailed them last Thursday to ask if they could pre-update a flashcard for me as I don't have the means to do it at home. Their website says "Full and quick e-mail support by U.S. based experts", then the following day (Friday) placed an order without a response, leaving a note that I needed it updated prior to shipping. I expected the order would be shipped either that day or Monday, as their website states. I recieved my "Payment Recieved" email, and an order confirmation, but STILL have not had my order status changed from "Pending", nor have I recieved any response to either request I sent them. I was also immediately charged for my purchase, rather than "when it ships" as stated on their website. Should I be worried? EDIT: It appears the item in question is now backordered, but I did not recieve a backorder notice. Wonderful. And there's no cancellation option on the order page, either.