Okay firstly, I did not work the B button thing out - read the posts above!
Also, I told them that I believed it was a manufacturing fault, and they replied saying they would see what they could do, so I plan on sending it in today (I got sidetracked). I also told them it was out of warranty, but they still said okay.
After trying a large selection of games, i've noticed that those games that are touch screen based (eg Brain Age) work fine with normal use, but Button intensive games (NSMB and Yoshi's Island) shut down after 1-2 minutes of play, sometimes instantly.
Like you RomanHelmet, it shuts off when on the system menu as well.
Also, I'm from the UK, so maybe service is different between NoE and NoA (I noticed you were quoting dollars) and they haven't told me of any payment yet.
djnate27: I have no problems rebooting after the shut downs, but I am using the original battery with no physical problems (I haven't dropped it recently) and it has never had any boot time problems. Also djnate27, which of your DSLites is acting up, the white one or the black one - I am having trouble with the black one, and when I emailed Nintendo, they wanted to know what colour it was - maybe they knew there was some sort of manufacturing fault, or maybe it was for sorting reasons. Also, from what periods are all your DSLites from - mine is 23 June 2006 (The EU launch), so if yours are around the same time, maybe there's a pattern.
Either way, I can tell you for definite my experience, what the exact problem is and how much they charge (whether its free or not) when I sent it in and get a response.
I hope we can find out what exactly is going wrong.
Also, when my Wii stopped loading discs about a year ago, and when I sent it in, they fixed it free of charge!
Over.
Hadou
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11th December 2009
Okay guys, you have been wondering how nintendo deal with the problem:
I logged into the Repair Tracking System thingy, and this is what I saw:
Fault Diagnosis:
Product Fault
1802466A: DS Lite - Black DS Lite Minor (£0.00) : No Power
Products Being Returned To Customer:
1 x DS Lite - Black
In other words, today, Nintendo of Europe, Codestorm repair centre, recieved my DS Lite, checked my DS Lite, found the fault with my DS Lite, fixed the fault with my DS Lite, charged me NOTHING for the DS Lite and are returning my DS Lite.
However, the fight is not over:
1. I need to actually recieve my DS Lite
2. I have to check if it is actually fixed.
3. Then we have to see if everyone else having this fault can get theirs fixed free of charge.
Will update you guys later.
Over.
Hadou
NEW NEW NEW NEW NEW NEW NEW NEW NEW NEW NEW NEW NEW NEW NEW NEW NEW!
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16th December 2009
I have recieved my DS!
They have charged me nothing (no hidden payments)
And they seem to have fixed it. I have only been playing with it for about 2 hours, but I have had no problems at all, especially on button mashing games (I can play Yoshi's Island now).
I noticed that they had taken the back portion of the DS off and replaced it (with the original of course - there are still the tiny scratches) so I can only assume they did some kerjiggering in there and put it back.
They removed all my profile ie. I had to reinput my name and fav. colour, but I didn't go through the "first time with your ds?" setup.
They also cleaned it (it was shiny(er) than it used to be, but it was still mine (it has my name on the back)
They also rearranged the box I put it in, placing my DS in a sealed bag.
They left nothing except a customer survey card.
I will continue playing and see if the problem comes back, either way, if anyone needs some help or answering questions, I can help.
Over,
Hadou