Hacking dealextreme question

[ProwlingTiger]

My EZ5 is defective. I just read on the DealExtreme website that they offer exchanges within 30 days of delivery. But mine is 5 days outside of that!!! I about want to scream, how f***** convenient for it to quit on me 5 days after the warranty.

I submitted a support request anyways, perhaps the planets will align or something and I'll get lucky.

Anyone had good luck with DealExtreme support?

 

[JohnoBoy]

hmm, I received a defective product and the sent a replacement one free, didn't even had to send defective one back.
However the product was rather cheap (~$6) so could've been an exceptional case.

 

[ih8crouch]

There pretty good at getting replacements out they dont tend to be bellends as most people would relay that information on the boards and I think they know this

 

[ProwlingTiger]

Do you think the product being 5 days outside of the limit will be okay?

 

[Kelli]

"After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still try to exchange your defective products for a brand new one where possible."

So, you can maybe get a new one, but you have to pay shipping costs.

 

[ProwlingTiger]

O.o

My bad, musta misread that. I wonder what shipping charges would be? Well, luckily they have a return center in the US, paying s&h is a lot better than buying a new one.

 

[ProwlingTiger]

Well, good news: They are going to refund my shipping charges. The bad news is that I have to ship it to Hong Kong. Oh well...