Tl;dr:
A Brazilian gamer going by the Reddit name of Ordo_Liberal got his Xbox account banned by Microsoft. A Microsoft support agent told them that their account had been hacked (despite two factor authentication) and suggested buying the already paid-for games again. Unfortunately for Microsoft, this is not where the story ends. The gamer sued the company in order to get their library of games back. Ultimately, the court ruled in Ordo_Liberals favor and ordered Microsoft to restore the account and pay $400 in damages to the plaintiff.
Source:
https://www.notebookcheck.net/Micro...box-account-with-digital-games.1339855.0.html
Moral of the story: This might give us a clue of where we're headed in an all-digital future. In this particular case a gamer was able to stand up to the giant corporation. Brazilian law is usually more pro-consumer, so it is unclear whether or not the same outcome would have been reached in a different country.
Update:
Aaaaaand we got another victim.
https://www.ign.com/articles/micros...nd-his-sons-baby-pictures-after-it-was-hacked
Joshua Khane got his account suspended after MS confirmed to him that it was in fact his account and that it was compromised. Personal data stored on OneDrive and digital purchases are lost as of now.
You can argue about putting personal photos on a cloud storage, but that's not the point. Microsoft can and will revoke your digital purchases without compensation. Khane hasn't sued them yet, but it would be interesting to see how that would turn out.
A Brazilian gamer going by the Reddit name of Ordo_Liberal got his Xbox account banned by Microsoft. A Microsoft support agent told them that their account had been hacked (despite two factor authentication) and suggested buying the already paid-for games again. Unfortunately for Microsoft, this is not where the story ends. The gamer sued the company in order to get their library of games back. Ultimately, the court ruled in Ordo_Liberals favor and ordered Microsoft to restore the account and pay $400 in damages to the plaintiff.
Source:
https://www.notebookcheck.net/Micro...box-account-with-digital-games.1339855.0.html
Moral of the story: This might give us a clue of where we're headed in an all-digital future. In this particular case a gamer was able to stand up to the giant corporation. Brazilian law is usually more pro-consumer, so it is unclear whether or not the same outcome would have been reached in a different country.
Update:
Aaaaaand we got another victim.
https://www.ign.com/articles/micros...nd-his-sons-baby-pictures-after-it-was-hacked
Joshua Khane got his account suspended after MS confirmed to him that it was in fact his account and that it was compromised. Personal data stored on OneDrive and digital purchases are lost as of now.
You can argue about putting personal photos on a cloud storage, but that's not the point. Microsoft can and will revoke your digital purchases without compensation. Khane hasn't sued them yet, but it would be interesting to see how that would turn out.
Last edited by Axido,
