Hacking Question can i return a broken Joy-Con?

[GerBrew]

I have my Switch for 6 Months and my left Joy-Con has a problem. He works perfectly fine but the left Joy-Con is missing a tiny plastic thing (In the picture). Because of that the Left joy-con dosent stuck in the Switch and can get removed without pushing the black button on the back side easily. Its really annoying and i cant remeber that i break it. I was everytime very carefull with the switch.

Is it a Factory misstake or is it my fault? Can i return it to get a new left Joycon?

 

[TotalInsanity4]

I'd contact Nintendo support first and see what they say

 

[GerBrew]

.

 

[TotalInsanity4]

https://en-americas-support.nintendo.com/app/products/detail/kw/*/p/897/page/1

 

[GerBrew]

https://en-americas-support.nintendo.com/app/products/detail/kw/*/p/897/page/1

Im from Germany and if i change the language the site is gone

nevermind i think i have it

 

[Noctosphere]

you can't return it to the shop where you bought it without returning the whole switch system (unless you bought only the joycon, thats another story)
however, I think you can contact Nintendo, send them your broken joycon, and theyll either fix it or give you a replacement

 

[PaBo]

i sent my joy-cons off to nintendo germany the second week after release, because my left joy-con had garbage bluetooth.
i got them back - fixed - ,with a bag of goodies and a letter of condonation approximately 1 week later.

 

[Noctosphere]

i sent my joy-cons off to nintendo germany the second week after release, because my left joy-con had garbage bluetooth.
i got them back - fixed - ,with a bag of goodies and a letter of condonation approximately 1 week later.

huh?
what kind of goodies?
amiibo?

 

[PaBo]

huh?
what kind of goodies?
amiibo?

toad pin, switch themed notebook and microfibre cloth, 5€ eShop code

 

[Noctosphere]

toad pin, switch themed notebook and microfibre cloth, 5€ eShop code

my switch is still on warrenty, ill break it and send them

 

[CMDreamer]

You have your Switch since 6 months ago and you just discovered this? Nice try.

And yes, you can return it but you'll get charged for its replacement.

That warranty doesn't cover issues that the user caused by misuse or abuse of the device. That little piece didn't broke by itself I assume.

 

[Naked_Snake]

you can't return it to the shop where you bought it without returning the whole switch system (unless you bought only the joycon, thats another story)
however, I think you can contact Nintendo, send them your broken joycon, and theyll either fix it or give you a replacement

I did at EB Games AU lol

 

[PotatisKnug]

ill break it and send them

Good luck harvesting your saves...

 

[MarkschnitteHD]

Im from Germany and if i change the language the site is gone

nevermind i think i have it

Should work without a problem, Nintendo Frankfurt is very torable. "Mach dir keine sorgen, die tauschen das zu 100% aus"

 

[x3n0]

You have your Switch since 6 months ago and you just discovered this? Nice try.

And yes, you can return it but you'll get charged for its replacement.

That warranty doesn't cover issues that the user caused by misuse or abuse of the device. That little piece didn't broke by itself I assume.

That sounds a bit strange, I also have the same problem and contacted Nintendo. I do not believe it's normal for the piece of plastic to wear down in 5 months. So I'm rather confident it's covered in the warranty.

 

[Minox]

You have your Switch since 6 months ago and you just discovered this? Nice try.

And yes, you can return it but you'll get charged for its replacement.

That warranty doesn't cover issues that the user caused by misuse or abuse of the device. That little piece didn't broke by itself I assume.

Warranty does not cover you if the damage was caused through the mishandling of the device, however if something breaks through normal wear and tear then it's either a manufacturing issue or a design one making it Nintendo's issue.

 

[CMDreamer]

That sounds a bit strange, I also have the same problem and contacted Nintendo. I do not believe it's normal for the piece of plastic to wear down in 5 months. So I'm rather confident it's covered in the warranty.

This starts to sound as a batch production problem. It happens sometimes, as most new products get manufactured in series and quality control is random on each batch.

 

[MeowMeowMeow]

I have my Switch for 6 Months and my left Joy-Con has a problem. He works perfectly fine but the left Joy-Con is missing a tiny plastic thing (In the picture). Because of that the Left joy-con dosent stuck in the Switch and can get removed without pushing the black button on the back side easily. Its really annoying and i cant remeber that i break it. I was everytime very carefull with the switch.

Is it a Factory misstake or is it my fault? Can i return it to get a new left Joycon?

Your joycon looks a bit greasy/dirty, you sure you were careful, my son?

 

[Naked_Snake]

I’m honestly hoping some 3rd party will make the plastic locking parts available to buy so we can just replace them our selves I did find this though if it helps anyone
https://www.thingiverse.com/thing:2352297/apps/print/#apps

 

[AxlSt00pid]

I want some advice regarding this.
I bought another pair of joycons on launch day, and now the 4th player led doesn't work on the left joycon, should I return it to nintendo or not?
(Also sorry for the little hijack )