Hardware CD drive not showing up on aunts computer

[Dominator211]

im at my aunts house and she has asked me to see why her desktop PC does not play disks it does have windows 10 and i thought that was the problem.... it wasnt.... i took a look in device manger and there was no CD devices tab like there should be ( i was looking on the website) i also looked in file manger and that has no disk drive ether. so the only thing i can think of it to check the connections in the PC but i cant do that the disk drive does open and close so it does work but this only stumps me even more as the why windows does not see the disk drive.

PC SPECS

HP Pavilion p6614f PC
Pentium E5500 Processor
5GB DDR3 system memory
750GB hard drive
Intel GMA X4500 integrated graphics
Windows 7 home premium- Force updated to windows 10

That is straight from the product sticker on the right except for the last part

Please help me as i don't know any more troubleshooting steps so any help would be appreciated

Thanks

these are the pictures i could get to upload as my phone takes very larger photos

 

[raystriker]

Probably the SATA connection. See if the cables are fastened and try changing the SATA ports just in case the former failed. Else, get her a $10 LG DVD Writer/Reader.

 

[Dominator211]

Probably the SATA connection. See if the cables are fastened and try changing the SATA ports just in case the former failed. Else, get her a $10 LG DVD Writer/Reader.

sorry i would do that but i cant as its not my pc

 

[yusuo]

sorry i would do that but i cant as its not my pc

So translation, how can I fix this without having to fix anything.

You're going to need to do something

 

[raystriker]

sorry i would do that but i cant as its not my pc

Opening the side panel is the only way you can verify this.
Alternatively you could get her some inexpensive external DVD Writer/Reader if she really insists.

 

[Dominator211]

Opening the side panel is the only way you can verify this.
Alternatively you could get her some inexpensive external DVD Writer/Reader if she really insists.

Ok thanks you guys I'll tell her

 

[Apache Thunder]

Judging from the CPU spec you say this machine is using (http://ark.intel.com/products/42800/Intel-Pentium-Processor-E5500-2M-Cache-2_80-GHz-800-MHz-FSB), this machine is a little on the old side. Socket 775 is long obsolete and I think the best CPU it could handle was a Pentium D and predates i3/i5/i7 stuff.

So the optical drive is likely using IDE and not SATA as motherboards still using this socket were just getting around to supporting SATA so optical drives using IDE was still common. A host of issues could crop up. Is the jumper on the drive correctly set? (If it's the only drive on the cable, being set to slave instead of master could cause issues for example).

But assuming it was installed correctly, then that means the drive might have died? Does it get power? See if the tray opens and closes. If not, then the power cable for the drive got dislodged or the drive is dead.

It could also be incorrect BIOS settings for the drive. Go into BIOS. Usually that is by hitting F2 or Del key when startup logo is onscreen (not Windows logo, the HP logo when the PC turns on). Usually there is a text prompt that tells you which key is the key used to get into BIOS. You should show us what your BIOS settings are. perhaps they got messed up somehow. IDE drives are easier to mess up in BIOS then newer SATA stuff.

 

[Dominator211]

Judging from the CPU spec, this machine is a little on the old side. So the optical drive is likely using IDE and not SATA. A host of issues could crop up. Is the jumper on the drive correctly set? (If it's the only drive on the cable, being set to slave instead of master could cause issues for example).

But assuming it was installed correctly, then that means the drive might have died? Does it get power? See if the tray opens and closes. If not, then the power cable for the drive got dislodged or the drive is dead.

It could also be incorrect BIOS settings for the drive. Go into BIOS. Usually that is by hitting F2 or Del key when startup logo is onscreen (not Windows logo, the HP logo when the PC turns on). Usually there is a text prompt that tells you which key is the key used to get into BIOS. You should show us what your BIOS settings are. perhaps they got messed up somehow. IDE drives are easier to mess up in BIOS then newer SATA stuff.

One you should he looks at the pictures that would answer much of your questions and two the pc is from 2010 IDE was long gone as the Macs from 2006 use SATA it's not a mac though just to not confuse anyone

 

[Apache Thunder]

A Socket 775 CPU in 2010? That's surprising. I thought mobo makers stopped making that socket type a long time ago. Even so, some lower end PC companies still bundled IDE optical drives in with a system that has SATA support. IDE ports were definitely still on mobos at the time. The hard-drive is most certainly using SATA though.

Seeing that it does appear to get power, your best bet is to look at it in BIOS. BIOS will also tell you if the drive is IDE or not.

 

[raystriker]

I'm pretty sure IDE was dead by the time we had 750GB HDDs and Windows 7 in our computers

A Socket 775 CPU in 2010? That's surprising. I thought mobo makers stopped making that socket type a long time ago.

Intel had LGA775 products way into 2010-11, for the lower end of course.

 

[migles]

It could also be incorrect BIOS settings for the drive. Go into BIOS. Usually that is by hitting F2 or Del key when startup logo is onscreen (not Windows logo, the HP logo when the PC turns on). Usually there is a text prompt that tells you which key is the key used to get into BIOS. You should show us what your BIOS settings are. perhaps they got messed up somehow. IDE drives are easier to mess up in BIOS then newer SATA stuff.

i was to leave a note, check on the bios is she sees something connected to the sata ports
most bios tell what is connected to certain ports..
in some cases you can see the devices names in the boot order area (the brand of the cd reader for example)

i also put my 2 cents on the sata\ide cable..

 

[Apache Thunder]

I'm pretty sure IDE was dead by the time we had 750GB HDDs and Windows 7 in our computers

Intel had LGA775 products way into 2010-11, for the lower end of course.

Interesting. The last LGA775 PC I owned dated to 2008 or around that time. Not a OEM PC. One I built from parts I ordered off the internet. Pentium 4 with HT that ran at 3.2Ghz and was first generation too so it ran a bit hot.

That machine still lives in my mother's room. The next PC I built was quite a bit newer. It uses an Asus P6T motherboard with a 1366 socket with a first generation i7. (an Intel i7 Quad-Core 965 extreme addition clocked at 3.2ish ghz).

Unlike mom's PC, it has aged quite well and is still a power house today. The main draw back is newer CPUs are much more power efficient now so my CPU uses considerably more power then today's CPUs.

Newer CPUs are probably more efficient coding wise and may be a bit faster. Not sure by how much though. I can't really afford to go through another upgrade right now.

 

[Minox]

Judging from the CPU spec you say this machine is using (http://ark.intel.com/products/42800/Intel-Pentium-Processor-E5500-2M-Cache-2_80-GHz-800-MHz-FSB), this machine is a little on the old side. Socket 775 is long obsolete and I think the best CPU it could handle was a Pentium D and predates i3/i5/i7 stuff.

So the optical drive is likely using IDE and not SATA as motherboards still using this socket were just getting around to supporting SATA so optical drives using IDE was still common. A host of issues could crop up. Is the jumper on the drive correctly set? (If it's the only drive on the cable, being set to slave instead of master could cause issues for example).

But assuming it was installed correctly, then that means the drive might have died? Does it get power? See if the tray opens and closes. If not, then the power cable for the drive got dislodged or the drive is dead.

It could also be incorrect BIOS settings for the drive. Go into BIOS. Usually that is by hitting F2 or Del key when startup logo is onscreen (not Windows logo, the HP logo when the PC turns on). Usually there is a text prompt that tells you which key is the key used to get into BIOS. You should show us what your BIOS settings are. perhaps they got messed up somehow. IDE drives are easier to mess up in BIOS then newer SATA stuff.

LGA 775 supports CPUs up to Core 2 Duo and Core 2 Quad, I think you're confusing the last supported CPUs on that socket with the first ones supported (Pentium 4 HT & Pentium D).

Looking at the specs of this computer it is also clear that this computer only comes with SATA HDD & disk drives and that the motherboard in fact doesn't even support IDE at all.

Going by this I would say that checking that the SATA cable is connected properly to both motherboard and disk drive to be what should be done first seeing as it still operates to some extent.

 

[Apache Thunder]

I see. I haven't been using branded PCs in quite awhile now.

 

[Minox]

Interesting. The last LGA775 PC I owned dated to 2008 or around that time. Not a OEM PC. One I built from parts I ordered off the internet. Pentium 4 with HT that ran at 3.2Ghz and was first generation too so it ran a bit hot.

2010 does indeed seem a bit late for a new LGA 775 computer to be produced, but you have to remember that the Core series only first came around in early 2010 and since these were more expensive I suspect there were still some demand for older CPUs