I bought a Gateway for my 3DS on May 26th. Bought via Paypal, and, as you would expect, they manually send you the payment request which, in my case, didn't take too long at all. Going by email time stamps, I ordered around 7:40 pm on the 26th and got the payment request on May 27th at 1:08 am. I paid at 1:44 am and at 4:43 am I had my tracking number. I got the shipping label created update at 9:43 am on the 27th and I'm assuming my package was actually sent off on May 28th at 2:54 pm, give or take, according to the tracking info. They ship from California and I'm in Texas. I received the flashcart just today, June 4th. So about a week total from placing the order to receiving it down south. That said, PeachDS doesn't control the post office. Be reasonable, please, as they can only do so much. Cart works perfectly and was updatable, which makes me think it is not a fake. I don't know why PeachDS isn't on the official resellers list for Gateway, but as far as I can tell, it is indeed real. As for customer support, I posted a thread on the PeachDS forums regarding the long interval between the last scan and then and within ~two hours I had a response which put me at ease. Thumbs up from me. It's worth nothing that another user here had a problem with his mailing parcel (it was opened by the post office, apparently?) and in turn contacted PeachDS to then be told that all sales are final. I'm assuming if the problem were directly related to the product before shipping (e.g. the cart was DOA) then PeachDS would refund you or send you a new one, but I'd check first. Would I buy from them again? You bet. The week turn around isn't PeachDS's fault. Their price for the Gateway was also cheaper than most sellers who shipped from overseas.