9 days and counting... My original service request Thu, Aug 26 2010 8:16pm Of the four acekards I ordered, I believe one is bad. Moving the same Micro SDHC card between them, all will load and function except one which always freezes on "loading". I've tried wedging paper behind the card to insure better pin contact and that doesn't seem to help. I'd like to swap it out for a different card. No response after two days so I ask for update Sat, Aug 28 2010 1:44pm Please provide a status on this request. Five days after initial request, this is what I get Tue, Aug 31 2010 10:05am - Mary Ferguson Hello, I am very sorry to hear that you are experiencing problems with the products you have purchased from us. Unfortunately it sounds as though your Acekard may be faulty. We will need to arrange for you to return the product to us. We will need to receive and test the defective product before we can ship out a replacement. Would you like to arrange for returns? Once again, we sincerely apologize for the inconvenience caused to you and do hope we can serve you again in the future. Thank you for shopping at ShopTemp. Best regards, ShopTemp customer support http://www.shoptemp.com In my initial request I stated that I wanted to swap out the card. Why respond asking me if I want to swap out the card? So immediately I specifically ask for RMA info. Tue, Aug 31 2010 12:41pm Yes, please provide rma information. You guys from ShopTemp paying attention? It's been 9 days since my initial request and I've got squat. So far I've ordered a total of 8 cards but you aren't acting like you want to keep my business. Go check on ticket #318892.