Support is not replying to my ticket?

[promythyus]

Hi all,

First off, I realise there is no official shoptemp support here. Now, on the 15th of July, I purchased a R4 with 2gb SanDisk microsd card, and was charged as such, and the MicroSD card was on the reciept. I recieved the parcel on the 21st, and saw that the 2GB MicroSD card had not come with it. I then proceeded to file a support ticket on their website on the same day. On the 26th, I had still not recieved a reply (or even acknowledgement that someone had read my ticket), so I made another post on my ticket requesting acknowledgement. It is now the 28th and I haven't heard ANYTHING from them.

Has anyone else had this issue? How have you dealt with it? What can I do?

Thanks,

 

[RupeeClock]

That's unusual, they should have replied by now.
Did you mark the support ticket as high priority? That would help a lot.

The support seems to be hit or miss at times, people maybe once or twice complain that they don't receive support.
All the times I've used the support system though I got a response within about a day.

 

[promythyus]

I did mark the ticket as high priority.

This is sort of disappointing for me, up until now I've not had a problem with them :/

I'll wait a few more days, is there any other way of getting in contact with them or alerting them to this ticket? I fear it may have slipped under the radar.

 

[RupeeClock]

Unfortunately no, it's pretty much the only way to contact them, they don't have a phone number or direct email address.

You're not the first I've heard of having an issue like this, but it's not common at all, I'd say even rare.

 

[promythyus]

They replied!

Excellent, no need to worry. Thanks for the reply RupeeClock

 

[RupeeClock]

So they sorted it out then, you'll get your 2gb microSD? Great, glad to hear it.

I had a similar experience in the past (not with shoptemp), I ordered a 2gb SD card and they accidentally sent a 1gb card!
I had to send it back, but it took months for the replacement to arrive unfortunately, I had nearly forgotten about it entirely.

 

[Costello]

it's holidays right now so don't be surprised if it takes a little longer than usual to receive the answer (usually within 24hrs, but on holidays it can be 1 or 2 more days depending on the department).