Support is not replying to my ticket?

Discussion in 'Online Stores and Purchases' started by promythyus, Jul 28, 2010.

Jul 28, 2010
  1. promythyus
    OP

    Newcomer promythyus Newbie

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    Hi all,

    First off, I realise there is no official shoptemp support here. Now, on the 15th of July, I purchased a R4 with 2gb SanDisk microsd card, and was charged as such, and the MicroSD card was on the reciept. I recieved the parcel on the 21st, and saw that the 2GB MicroSD card had not come with it. I then proceeded to file a support ticket on their website on the same day. On the 26th, I had still not recieved a reply (or even acknowledgement that someone had read my ticket), so I made another post on my ticket requesting acknowledgement. It is now the 28th and I haven't heard ANYTHING from them.

    Has anyone else had this issue? How have you dealt with it? What can I do?

    Thanks,
     
  2. RupeeClock

    Member RupeeClock Colors 3D Snivy!

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    That's unusual, they should have replied by now.
    Did you mark the support ticket as high priority? That would help a lot.

    The support seems to be hit or miss at times, people maybe once or twice complain that they don't receive support.
    All the times I've used the support system though I got a response within about a day.
     
  3. promythyus
    OP

    Newcomer promythyus Newbie

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    I did mark the ticket as high priority.

    This is sort of disappointing for me, up until now I've not had a problem with them :/

    I'll wait a few more days, is there any other way of getting in contact with them or alerting them to this ticket? I fear it may have slipped under the radar.
     
  4. RupeeClock

    Member RupeeClock Colors 3D Snivy!

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    Unfortunately no, it's pretty much the only way to contact them, they don't have a phone number or direct email address.

    You're not the first I've heard of having an issue like this, but it's not common at all, I'd say even rare.
     
  5. promythyus
    OP

    Newcomer promythyus Newbie

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    They replied!

    Excellent, no need to worry. Thanks for the reply RupeeClock
     
  6. RupeeClock

    Member RupeeClock Colors 3D Snivy!

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    So they sorted it out then, you'll get your 2gb microSD? Great, glad to hear it. [​IMG]

    I had a similar experience in the past (not with shoptemp), I ordered a 2gb SD card and they accidentally sent a 1gb card!
    I had to send it back, but it took months for the replacement to arrive unfortunately, I had nearly forgotten about it entirely.
     
  7. Costello

    Administrator Costello Headmaster

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    it's holidays right now so don't be surprised if it takes a little longer than usual to receive the answer (usually within 24hrs, but on holidays it can be 1 or 2 more days depending on the department).
     

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