QUOTE said:
QUOTE said:
Hi there
Have you got a resolution for you drum sync problem?
EA issued me a RMA this morning but I want to avoid that as much as I can!
For curiosity sake, where in Canada are you from?
I'm from Terrebonne, Quebec.
Have you got the chance to try your unit on an unmodified Wii?
Mine is soft modded but I haven't had the chance to try it on a 'virgin' Wii yet...
It it's any help to you, you can reach EA toll free at : 866-543-5435
They don't usually tell users that number, pass it around!
Good luck!
I only sent EA an email pointing out that I wanted to fill out a hardware replacement form but couldn't because their troubleshooting website is crap. And do they seriously expect Canadians to call a long distance number just to be put on hold for hours? That's some pretty bad customer service.
Thanks for that toll-free number. How was the whole process handled when you talked to them? Are they sending a new drum set or the USB dongle or both? It's hard to know where the problem lies.
As for me, I haven't got a chance to try the guitar or drums on an un-modded Wii. Mine is soft modded too.
I'm guessing your guitar works ok since you only mentioned your drums have the problem.
I'm from Barrie, ON btw. I frequent these forums every now and again and I saw your topic with no responses. I decided to sign up and make a post to let you know you aren't the only one with screwy peripherals.
Would you happen to know what RMA stands for? I tried looking for the answer to that but couldn't find it...lol.
Well, my friend, it seems we're stuck in the same boat here!
I have only little new information to provide you but no miracle, sadly.
RMA, as far as I know, stands for Return to Manufacturer Authorisation. It's basically a order or PO number for them to track the process of you returning their faulty (crappy!!) merchandise.
I placed a phone call yesterday (using the toll free, yay!) and it went ok.
She tried to explain to me the sync procedure (again...) but I made it clear i've followed it more than once with no success.
She then set up a RMA for me. She asked for my shipping address and gave me a RMA number.
The next step for me is to fax them (they also offer snail-mail and email) my receipt with the RMA number written on it. The receipt is very important since their crappy warranty for their crappy product is only good for 60 days...
Then they're supposed to send me a new unit and once I receive it, send back the defective one.
It's pretty much the standard procedure for an 'express' RMA. (The 'normal' way, which they didn't offer would be me first sending the faulty item and then they ship back the new one.).
What's missing though is them asking me for a credit card number in case I don't ship back the broken drum, which is part of the standard RMA 'express' procedure.
Maybe they'll ask for it later.
Back to my case, i'm not sure I want to do that right now since it's pretty unclear what going on...
Their syncing procedure is not really clear on the steps : they often talk about "holding the drum icon until it flashes" (I never saw that, did you?) as well as "Press and hold the sync button on the dongle and then press and hold the sync button on the underside of the drum pads". I don't know for you, but when I hold either of those buttons, the device on which I hold the button is completely 'quiet' (no lights, no activity).
Should we be holding both at the same time? For how long?
As for the phone call, I placed it yesterday (Monday) around 12:30 (noon, not midnight!) and I waited 5-6 minutes which is great.
I called on Friday and the message said the idiot you had waited the longest was over 20 minutes! Poor bastard.!
Finally, as you guessed, I'm only having issues with the drum since I use GH3 guitars (they're so much better built!) and the software, well, it appeard magically...
If you don't mind I'll post this message in the thread as well since I think it might help others...
Regards,
Simon