The customer is always right no matter what. You can try tell the customer they're wrong, but most of the time for a business to be successful, it's better to just give in. You'll have far more satisfied customers that way. People don't like to hear that they're wrong, no matter how softly you try to put it. If a customer has an issue with their product, even if they sound silly, exchange their product with no question asked. It's human nature that people hate admitting they're wrong, so if you want fully satisfied customers, just give in to them.
No, really, they're not. From a corporate standpoint of wanting to make every single person happy, sure.
Most of the time. My eyes? I'm a retail slave. I don't give a fuck if they're happy or not, I try to share what I know and give them the best, most informed help I can.
Customer came in, used his camera's memory card in the photo printer machine, wouldn't work in the camera now. I asked him for the card, saw the lock switch was engaged, and put it back in. It worked. "You are magic!" he said to me with a huge grin.
"What HDMI cable should I get?" "The cheapest one you can find. Don't waste your money on the Monster crap."
Stuff like that. And if someone says something that is blatantly wrong, I have no qualms calling them out on it. The customer is an uninformed idiot who is seldom right.
People who purchases iPads are an entirely different audience and is not comparable in the least. They're not gamers, and are looking for far more features than just fancy graphics. On that note, the latest iPad is always backwards compatibility with previous iOS software. If you want proof that gamers don't go for shiny graphics, just look at every single previous console generation where the most powerful console has always lost. If people only cared about graphics, then consoles wouldn't exist in the first place because everyone would choose the PC instead. Honestly wouldn't surprise me now if the PC market share started growing significantly on that note, mostly because it's cheaper.
Like what other features? A bigger Apple logo?
Edit - also, "the most powerful console always lost" could easily be attributed to the higher price associated with more powerful hardware. People aren't made of money, especially not these days. I could see the PS Vita doing a LOT better if it was priced down where the 3DS is, $170. However, that would diminish/eliminate profit for Sony then.
I see nothing wrong with cheap hardware converters to introduce backwards compatibility. Having to buy an entire new console is a different situation all together. There will obviously be customers who are idiots and wouldn't know that the Wii U can run Wii software. But guess what? Obviously judging from the fact that they were surprised, it obviously sealed the deal for them. So you have just indirectly proven that backwards compatibility sells and pleases customers.
Of course BC satisfies people. I never tried to disprove that. What I was countering was your argument that BC is pretty much the norm and has been for a while, which is grossly incorrect.
As for my tech friends, they don't see the point in purchasing a PS3 currently (they've only just been interested in the console recently) because of the PS4. Why spend a lot of money on hardware that's going to be phased out? However, they don't see the point in purchasing a PS4 because spending a large amount of money to play one or two games in the short future is a high investment and a waste in their eyes. But if the PS4 had PS3 support, it would have been an instant-buy for them. Getting that instant-buy factor is going to be critical for the launch window.
Why spend money on anything that's technological? The hardware is irrelevant a month after you buy it. PS3 is cheaper than PS4 will be, and price will drop further when the PS4 is released.
"If PS4 had PS3 support, it would have been an instant-buy for them" Then they must not REALLY want either console. Buying a next-gen console for then-last gen shit is stupid. If you want to play PS3 games, buy a PS3 unless they are so grossly unavailable or hideously overpriced. If you want to buy a PS4, the only logical reason to buy one is for PS4 games.
People buy Wii's to play GC games now because of how unavailable the GC is. Go back two or three years when the GC was $40 in GameStop, and if someone wanted to play only GC games, they'd go for the $40 used GC over the $90 used Wii.
I didn't buy a PS3 off of my friend so I can play my PS2 games on it. I have a PS2 for that, AND a compute perfectly capable of PS2 emulation. I bought the PS3 for PS3 games.