Lemon Law for games?

TwinRetro

Former Staff
OP
Former Staff
Joined
Aug 29, 2008
Messages
6,256
Trophies
0
Age
38
Location
Hiatus Hell
Website
yourmom.com
XP
4,603
Country
Djibouti
Okay, so every state as far as I know has some sort of lemon law. Meaning if you sell a defective product, you can get your money back, superseding any return policies the store may have.

So my question is...what is the point that you can call a video game a defective product? A friend of mine tried returning Fallout New Vegas for a refund, but Gamestop refused because the game was already opened.

With as many glitches as the game has, I am surprised that the game hasn't been recalled altogether. What are your thoughts on the issue? When can a game be called defective?
 

Blaze163

The White Phoenix's purifying flame.
Member
Joined
Nov 19, 2008
Messages
3,932
Trophies
1
Age
35
Location
Coventry, UK
XP
2,165
Country
If you ever have trouble taking a game back when it's genuinely damaged, just drop the phrase 'Sale of Goods Act' and you'll find most shop workers brick in their pants and give you a refund. Under the sale of goods act you're within your rights to return anything that is unfit for the purpose it was sold for. In the case of games, anything that prevents you from playing the game that is the fault of the game itself instead of some hardware issue falls under this category. Ergo you can get your money back. Company policy is not above the law, and while many places will resist, you'll find that kicking up a fuss and knowing about your rights you'll nearly always get a refund.

You can also use this technique to return games that aren't broken with a little practise. Just say there's a fault on a later stage of the game. Most of the time they'll give you a refund or an exchange of equivalent value because it'd take too long for them to confirm that you're lying.

As for what I would define as defective, I'll allow a few minor visual glitches, but anything major earns an almost immediate return to the store. Case and point, Red Dead Redemption had a few nasty visual glitches when I first got it, such as Marston randomly merging with his horse mid-ride, but it didn't alter the flow of the game at all. In fact I found it rather amusing. On the flip side, my little brother bought Blacksite for the 360. Oh dear lord...within five minutes we encountered an epic game breaking glitch in which an AI character had to open a door for us. He'd do nothing of the sort regardless of instructions. Tried resetting the game, even cleaning the disk. Same result every time. Ergo progression beyond the glitch was impossible. So we took it back using my technique outlined above.
 

Hells Malice

Are you a bully?
Member
GBAtemp Patron
Joined
Apr 9, 2009
Messages
7,075
Trophies
2
Age
30
XP
8,900
Country
Canada
Defective means it doesn't work.

You put it in, and it wont read the disk, that's defective.

A game having glitches that will eventually be fixed isn't defective.
As far as i've heard so far, 360 Fallout's glitches are also pretty random. Some people get tons, some people never see any. So calling the game defective is a bit of a hard sell in that regard.
 

BlueStar

Well-Known Member
Member
Joined
Jan 10, 2006
Messages
4,092
Trophies
0
Location
UK
XP
671
Country
TwinRetro said:
No, defective means having a defect. A glitch making it to where you cannot progress through a game is a defect. Therefore defective.

That's not a defect, it's an 'undocumented feature'
ph34r.gif
 

Panzer Tacticer

veteran human
Member
Joined
Apr 13, 2008
Messages
1,221
Trophies
0
Age
30
Location
Right Here
XP
151
Country
Canada
NOW you know why you should stay in school, get good grades, go to law school, and be in a position to buy all those nice things in life.

Because regardless of how you look at almost anything, someone can make a case against it.

And lawyers do the arguing.
 

boof222

Well-Known Member
Member
Joined
Jun 26, 2009
Messages
435
Trophies
0
Location
NSW
Website
Visit site
XP
250
Country
gifi4 said:
LOL when I read the topic, I instantly thought "How I Met Your Mother"
Same here lol.

On topic: Only if the glitches are gamebreaking or if something is wrong with the game (e.g. scratched disc upon opening) can it be called defective.
 

Crass

Rock me Dr. Zaius
Member
Joined
Nov 3, 2006
Messages
1,003
Trophies
0
Age
36
Location
Oregon
Website
Visit site
XP
541
Country
United States
I can confirm that if you finish a certain quest in new vegas it will permanently bork your save file. After finished Come Fly With Me, your save will be damaged. And its still not clear if a patch will fix these saves, or when the next patch will even come out. If that isn't defective, then I don't know what is.
 
General chit-chat
Help Users
    susbaconhairman @ susbaconhairman: MAGA IMPOSTER???