The contrast between Japan and the west in terms of customer care is quite obvious and, the gaming industry is a great way to see the differences between the 2, and how they operate differently.
I know its a cultural difference, but they are the ones who made gaming affordable and what it is today, it wouldn't be a bad thing to follow their business setup. Minus the pachinko machines
Isn't this perhaps why they are still relatively cheap, or have stayed the same sort price despite inflation, because they shift about a million more copies of each game, than in the past, they can afford it, and still make monumental profits, bigger profits than ever before.