(HELP) Laptop blue screen error 0x0000007e

Discussion in 'Computer Software and Operating Systems' started by andzalot55, Dec 26, 2015.

  1. andzalot55
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    andzalot55 I'm very delicious. mmmm.

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    Note that i am posting this through my android device.

    Pretty much the title so I get on safe mode and a message pops up with it saying " c: windows minidump 122615-16348-01.dmp

    "C: user andy appdata local temp WER-38095-0.sysdata.xml

    Of course this happens to me after Christmas so whats the best way to fix this problem without lossing all my files.
     
  2. Tom Bombadildo

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    Gonna need a lot more information than just this. What were you doing at the time of the BSOD?

    Boot in safe mode with networking, and upload the minidump to http://filetrip.net then post the link here
     
  3. andzalot55
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    andzalot55 I'm very delicious. mmmm.

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    Okay so I am on Safe Mode with networking but I do not know a lot about these things. I know it is irritating if I ask these questions but what is a BSOD and where can I find minidumps to upload?
     
  4. Tom Bombadildo

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    BSOD = Blue screen of death, it's the bluescreen you saw when Windows crashed.

    The minidump is located exactly where that popup box listed, "C:\windows\minidump 122615-16348-01.dmp"
     
  5. andzalot55
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    andzalot55 I'm very delicious. mmmm.

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    Minidump: http://filetrip.net/dl?pl62MUc2Jz

    As for the BSOD, the technical information is: STOP: 0x0000007e (0xFFFFFFFC0000005, 0xFFFFF880035DFED8, 0xFFFFF880035DF730).
     
  6. Tom Bombadildo

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    Looks like your Realtek audio drivers caused the BSOD. I would suggest reinstalling the drivers to see if that will fix it.

    While in safe mode, you'll need to uninstall your audio drivers, and reinstall them. First, go to your laptop's manufacturer's page and find your laptop model's support page. 99 times out of 100, they'll list driver downloads for your system. One of them should be labeled Audio or Realtek audio or sound or whatever, download that. Then, uninstall the current Realtek drivers being used, reboot your PC into safe mode again, then install the new drivers you downloaded by running the installer.

    You can uninstall the drivers by going to Device Manager (Either search for it in the start menu, or right click "My Computer" or "This PC" depending on what Windows version and click "manage", then in the right hand panel of the new window that opens there will be an option called "Device Manager"), find "Sound, video and game controllers", then right click on "Realtek High Definition Audio" and select uninstall.
     
  7. andzalot55
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    andzalot55 I'm very delicious. mmmm.

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    It works; much appreciated but the audio drive is not working and I am pretty sure that I downloaded the correct audio driver from the manufacturer site. I have a sony vaio e series (SVE1511.)
     
  8. Tom Bombadildo

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  9. andzalot55
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    andzalot55 I'm very delicious. mmmm.

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