Ok, I know it's been awhile since I've posted here, but I feel that it's (somewhat) relevant to report my experience with ordering games from them both in-store and online. Consoles I've purchased (in-store): Sony PS2 Phat (Works good, came with aftermarket wireless controller, UBER short power cable, trouble reading a few games and especially DVDs.) Sony PS2 Slim (DOA, turns on, but the discs rub on the lens [it protrudes too far], making it impossible to play anything whatsoever [it can't spin], possibly ruining the discs, came with OEM wired controller) I won't mention the games I bought in store since they're WYSIWYG. Number of Games I've ordered online: 7 Number that work: 5 Number that have original artwork: 2 Number that have a manual: 1 I have to say that those odds are HORRENDOUS!!! 1/2 consoles were DOA, the other failing slowly... 2/7 games non-functional 5/7 missing the original case (came with the stupid gamestop one) 6/7 missing the manual!!! The only saving grace: good deals on used PS2 games, if you're ok with discs only. My suggestion to gamestop: report the condition of the games before selling. Maybe lower / raise the price on games in bad / good condition. My suggestion to gamers: if you really want a good condition game look elsewhere. The only game that came with manual was Killzone The only other game that came with cover art was Xenosaga Episode II. I ordered TWO copies of Xenosaga Episode I, both were disc only, one didn't even work. Finally ordered off of ebay.