Hello I have been working(alongside university) since the age of 18. I have worked in the library, restaurant, retail, estate agents, law agency, various different places. Progression seems luck based or really flawed. Let me explain before you judge me. I am currently working in a retail phone store. So, I know a lot about phone's. More than anyone I know in real life. I know a lot about the computer systems/software we use at work.. again more than anyone I know. Yet we hired a manager who has previous managerial experience from working in a SHOE SHOP. He is absolutely clueless about phone's. Absolutely clueless about the system we use. It's ridiculous how he got signed off as a manager. He's not the only one. We had another manager who got hired because he had previous management experience.. worked in a furniture store. He was even worse. There are several people with similar situation. Now I know so many people that work with us and are "in training" to progress for a very long time. I just don't see them ever progressing due to the systems.. one guy has been in training for nearly 2 years and still not signed off as a manager. I am in my early 20s. I am exploring my career options and I do want to progress. But it seems impossible to progress.. I am thinking of applying elsewhere as a higher role and writing in my CV that I have "experience" managing a team.. which I do. I am simply not a 'manager' by status. It was a similar case in restaurant, other retail places and the library that I worked in lol. What's your opinion on it?