Hardware Switch game not working

[Blaze163]

Lali Ho!

I acquired an unboxed copy of Mario Kart 8 Deluxe today but my Switch Lite is refusing to acknowledge its existence, gives an error saying it can't be read. All other game cards are loading fine so it's clearly not the slot. There's no obvious damage to the cartridge so I'm not sure why this is happening. Are there any solutions to this problem? Or is it a take it back and demand a refund job?

Thanks for your time,

Blaze.

 

[Shadow#1]

Lali Ho!

I acquired an unboxed copy of Mario Kart 8 Deluxe today but my Switch Lite is refusing to acknowledge its existence, gives an error saying it can't be read. All other game cards are loading fine so it's clearly not the slot. There's no obvious damage to the cartridge so I'm not sure why this is happening. Are there any solutions to this problem? Or is it a take it back and demand a refund job?

Thanks for your time,

Blaze.

It's damaged take it back