Cancelling Xbox Live - Help?

[Mortenga]

I need to cancel my Xbox Live subscription before they charge me 40 quid on the 24th of this month.
My Xbox is broken so I can't do it through that and I don't know the number.

By the way, it's not a 360. Does anyone know the number to call in the UK to cancel?

 

[Mangofett]

Your first mistake was giving them credit card credentials... buy prepaid cards. They're cheaper.

Microsoft does not delete your credit card credentials, and (at least in the Americas) it will take persuasion for them to cancel your Live. Its bull.

But, you should find a number on xbox.co.uk

 

[Mortenga]

Why do they need to keep it?
Once I cancel I'm never getting it again so I don't see why they would need it.

 

[T-hug]

Contact Support

Please contact support to complete your request.
For further help, please contact a support representative.

Hours of Operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00
Call 0800 587 1102.
Mobile phone, call +44 20 7365 9792
Hearing Impaired (TTY):0800 587 1103

 

[Mangofett]

Why do they need to keep it?
Once I cancel I'm never getting it again so I don't see why they would need it.

They just do.

 

[Rayder]

Call the credit card company and tell them to stop any further payments to the service. MS will get the idea.

 

[Mortenga]

Contact Support

Please contact support to complete your request.
For further help, please contact a support representative.

Hours of Operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00
Call 0800 587 1102.
Mobile phone, call +44 20 7365 9792
Hearing Impaired (TTY):0800 587 1103

Thanks Thug, I'll phone them in a bit and cancel.
It best not be too much hassle to do.

 

[gweedyj]

not a fan of XBL i take it. tis a shame. damn fine system they got going there.

 

[adgloride]

I made the same mistake when I first got the 360. Luckily after 12 months the card I was using expired. Still had a hell of a time getting it taken off, especially when your calling an Indian call centre and hoping you get through to someone who understands basic English.

 

[Mortenga]

not a fan of XBL i take it. tis a shame.

My Xbox is broken

 

[Mortenga]

Okay, just cancelled it.
Wasn't any bother at all. English man on the phone, too.

 

[SavageWaffle]

Tell the credit card company to stop making payments to:
Microsoft Xbox Live.
Then, microsoft will call you eventually, tell them your xbox is currently broken and you dont want xbox live anymore.