Hardware Bottom screen bleeding yellow and blue

[3DPiper]

Here is a weird one..

My oldest daughter bought a screen protector from Best Buy
for her red 3DS she got for Christmas..

The screen protector came with a little pillow screen wipe as well.

She put on the screen protector, but it had bubbles under it..

When she pulled it off to try applying it again, the screen started
bleeding yellow and blue..

Now we have it completely off, and the screen still bleeds yellow and blue..

For instance, if you hit the power button and it goes to the "are you
sure you want to power down" screen, the button has a blue and
yellow halo all around it..

The screen protector isn't "sticky", it's more like static cling.

Should I take it back to Best Buy (where we originally got the 3DS)
and exchange it, or should I call Nintendo and send it in?

Is there any way to save the data she has on accumulated on it and
transfer it to the new system? Is it all held on the SD card?

 

[tlyee61]

By chance, what type of "data"do you want to save?

 

[Tom]

sounds to me that the screen protector was pushed on too hard to get the bubbles out or when the it was taken off , was taken off fast (ripped off) i'd say call nintendo , i've had some pretty good experiences with their warranties (they even replaced my wii wich was out of warranty)

 

[Schlupi]

Pics?

 

[3DPiper]

By chance, what type of "data"do you want to save?

Just her info, steps, achievements, friends, notes, downloads (pokedex, etc), etc.. Nothing noferious, I assure you..


sounds to me that the screen protector was pushed on too hard to
get the bubbles out or when the it was taken off , was taken off fast (ripped off)

When she put it down it clinged to the screen like a magnet.. She pushed a few
bubbles (not hard), but quickly noticed they wouldn't rub out (the screen
protector was pretty thick).. She lifted it back up with her fingernail, definitely
not "ripped".. Believe me, she is very anal about cleaning and caring for her
3DS, she really loves it, and wouldn't do anything to damage it.. She is
VERY careful (much more than my other 3), and it is sad to know she
is the one having problems with it.

i'd say call nintendo , i've had some pretty good experiences
with their warranties (they even replaced my wii wich was out of warranty)

I'll call tomorrow.. I guess we'll have to send it in and she'll be without one for awhile..


Pics?


I'll see if I can snap some and post them..

 

[gameandmatch]

Since you said that the protector has more of a magnetic feel than sticky, there is a possibility that it created some dead pixels.

 

[3DPiper]

Since you said that the protector has more of a magnetic feel than sticky, there is a possibility that it created some dead pixels.

I just meant magnetic in that it was a "static cling" type of attraction and not a gluey/sticky attraction..

There aren't any dead pixels, they are just discolored..

 

[xxteargodxx]

If you just recently got the 3DS, I say bring in to Best Buy and see if they can replace it for you. Let them know that after using a screen protector purchased from their store your system started having these problems. If they do replace it on the spot, ask if you can transfer files I believe there's a way to do a system transfer. I'd try that first before calling Nintendo and having to wait 1-2 weeks.

Also next time, only use Hori Screen Protectors and make sure you teach her to put a microfiber cloth between her screens when she closes it if she doesn't already do that. Best of luck to you.

--TearGod.

 

[3DPiper]

Here are some pics.. You can see much better in the second one how the bottom bleeds yellow and the top bleeds blue..

 

[Dash_2]

Here are some pics.. You can see much better in the second one how the bottom bleeds yellow and the top bleeds blue..

pictures wouldntload for me but anyway ifyou send it in to nintendo they system transfer your data to another ds for you they are pretty cool about all of that. on electronics you have a 30 day with stores so idk you could try there and system transfer at the storeif they let you return it. its faster than shipping your ds out.

 

[3DPiper]

Arg.. I just checked with Nintendo, and "This symptom is not a manufacturer's defect and is not covered under warranty." and will cost me $55-$85..

 

[BoxmanWTF]

Arg.. I just checked with Nintendo, and "This symptom is not a manufacturer's defect and is not covered under warranty." and will cost me $55-$85..

...well you could also say that the top screen is scratched and send it in, then they might replace it with all your stuff intact

 

[RemixDeluxe]

How ironic is it that you put on protectors to stop harm from happening and yet this happens. I feel sorry for your loss nontheless.

 

[Dash_2]

Arg.. I just checked with Nintendo, and "This symptom is not a manufacturer's defect and is not covered under warranty." and will cost me $55-$85..

yeah what sonic said might just help i mean lie to get it fixed or return it to wherever you bought it tbh it saves you your 55-85 dollars and thats what matters thats like 2 3ds games there

 

[Puregamer]

it's true, tell them some other defect that you could argue. Such as the shoulder buttons refuse to work, in my case, they've bought that everytime and just told me to send it and they'd replace it. I dont think they take the time to actually look at the device, that would require employees and then the price to ship it back. Oh and by they i mean bestbuy, i've always talked to them about defects, never nintendo.

 

[Majorami]

You should most definately go to Best Buy Customer service and see how their warranty holds up before you summon the almighty N. No point in wasting shipping charges and time now when a simple visit to your local Best Buy might be all you need.

Worst case scenario, they can't help you, you go home, and give Nintendo a call.

And just some advice:

These days, retail stores try desperate measures to tack on "insurance" plans to electronic merchandise, sometimes for items worth as low as $15. Most often cases, these insurance plans are a rip off, because a very slim minority of people actually find any use for them, and the retail profits. However... when you're buying an electronic device for over $150, I suggest you consider their warranty offers on a case of "better safe than sorry" type situation.

Just a heads up as Best Buy might try to offer it to you if they accept your unit.

Though next time I hope you apply your screen protector carefully. And I say next time because I still strongly advocate screen protectors for the bottom screen at the very least.