Online-Trends.net - order status : canceled?!

[BarbaryPirate]

Hello everyone,

I am new here. I ordered a SX Pro from this seller on the 25th of June and paid immediately (my account has been charged).
My order was supposed to be shipped on the 9th of this month.
I checked my "dashboard" on their website 2 days ago for the first time since my order has been placed, and to my biggest surprise, the status says: canceled!
I contacted them via their website form, I even sent them an email, but they have so far just ignored me.
I wonder if anyone here has had a similar experience with them? what do you think are my options at this point, given that they just don't want to answer?

 

[jolly1991]

I bought on hitechricambi.com, they were very friendly. They also have a support whatsapp group. Direct contact.

 

[BarbaryPirate]

4 days after my first contact attempt they still haven't replied. worst customer service ever.

 

[OrangeFlavored]

4 days after my first contact attempt they still haven't replied. worst customer service ever.

Huh, when I contacted support about my license key (which was copied wrong in the initial email) they responded within an hour.

 

[BarbaryPirate]

Huh, when I contacted support about my license key (which was copied wrong in the initial email) they responded within an hour.

I mean the least they can do is reply, especially that they've already taken my money...

 

[Wolf2000]

did you get your money back or something else... currently have very similar sutuation... any suggestions?

 

[AndySledge]

Recieved mine on the 10th of August from them